Credit Controller

Description:

Who is Amey?

We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.
Our 11,000 people are behind the critical services the country relies on every day.
Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.   We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country

Your New Role

We have a fantastic opportunity for a Credit Controller to join our GSS Team on a Full time, permanent contract based in Liverpool. This role offers Hybrid working with an expectation to be office based twice a week.

GSS is an established shared services function which comprises of Finance Services, People Services, Customer Services, Continuous Improvement and Master Data functions. Headcount for GSS as a total is circa 200 people. The role is within the Finance Services function which includes Accounts Payable, Accounts Receivable and Contract services teams, circa 50 people.

Credit & Collections is made up of a team of 13, 6 of which being the Credit Control Team

The purpose of the role is to report to the Credit Control Supervisor, working within the AR Team, adhering to best practice in all things credit, with an overall aim to maximise cash flow exposure to bad debt across the Amey Group. As a part of the Group Shared Services Function, partnering with our internal and external stakeholders establishing solid working relationships, with a prime focus on delivering Credit Management Services to the highest standards is key 

The standard hours of work are based on 37.5 hours per week, based on Monday – Friday.

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

You will be responsible for:

Actively chase outstanding invoices and applications via telephone, post or email to ensure receipt within credit terms
Perform collection activities within expected SLA’s with any issues highlighted to the Credit Control Supervisor or Head of Credit & Collections
Manage internal and external queries from customers and contracts
Record and action disputes in a timely manner
Provide commentary to the Monthly Aged Debt and departmental KPI packs and dashboards
Populate expected receipts against the Group Forecast
Undertake other duties as requested to support the Credit & Collections function  

Profile:

We want to hear from you if you have:

CICM qualified or studying member desirable
Excellent written and verbal skills
High degree of attention to detail
Good problem-solving skills
Excellent customer service skills
Previous experience in a Credit Control Team within a large, multi-site and diverse organisation
Experience managing a team in a high volume, fast paced environment
IT and ERP (SAP) literate is considered an advantage
IT Proficiency: IT literacy, including familiarity with relevant accounting software (SAP experience preferred, but not mandatory as training will be provided)
MS Office Proficiency: Solid skills in MS Office applications, particularly Excel