Credit Controller

Description:

Our well-established national business, with a strong reputation for innovation, is looking for a Credit Controller to join its dynamic team based in Quedgeley. This is initially a 6-month contract, with a high chance of the role becoming permanent should you wish to remain in the position after this time.

The core element of this role is making outbound calls to customers daily to ensure invoices are paid on time, resolve payment queries, and maintain positive working relationships. The successful candidate will play a vital role in protecting the company’s cash flow and minimising aged debt.

To apply for this role, you must be a confident communicator with strong negotiation and objection-handling skills, with the ability to remain calm under pressure while maintaining positive customer relationships.

Key Responsibilities:

-Make high-volume outbound calls to chase outstanding invoices and overdue balances

-Prioritise accounts by value, debt age, and risk using a structured call schedule

-Communicate professionally with accounts payable teams, finance contacts, and decision-makers

-Confirm agreed payment dates and dispute resolutions in writing after each call

-Support daily allocation of incoming payments to customer accounts and invoices

-Process remittances and reconcile payments against outstanding balances

-Investigate unallocated or short payments and resolve discrepancies with relevant teams

-Maintain accurate records of all payment activity within the collections system

-Identify and accurately log invoices held due to customer disputes or queries

-Refer unresolved disputes to Client Services with relevant supporting documentation

Hours: Monday – Friday, 40 hours per week

Salary: £30,000 + plus excellent benefits including:

-25 days' annual leave plus bank holidays (pro-rata)

-Healthcare Cash Plan (Medicash)

-Employee Assistance Programme (EAP)

-24/7 GP and prescription service

-Employee wellness programme

-Company pension scheme

-Life assurance