Cost of Living Support Worker

Description:

Cost of Living Support Worker

Stirling

17.5 hours per week

£29,616 + 5% employer contributory pension

Fixed term to Dec 25 (in the first instance) possible extension if funding secured

Summary of main responsibilities:

The Cost of Living crisis is unprecedented in social history and continues to have a devastating impact on the lives of many Stirling citizens. The need for advice, information and crisis intervention support around money, debt, shortages of fuel and food is huge and continues to grow.

The Cost of Living Support Worker is responsible for supporting volunteer advisers deal with the increase in casework / demand due to Cost of Living drivers.

The post holder will increase volunteer advisors capacity to deal with cost of living driven enquiries & support the volunteer-led generalist service to deal with the increased volume of enquiries.

The post holder will act as support and mentor to both office-based and remotely enabled advice volunteers ensuring they have the necessary support to deal with enquires effectively and efficiently.

General Responsibilities

To act as the main point of contact and mentor for all advice volunteers seeking casework/advice support on Cost of Living driven enquiries 
To support bureau based & remotely enabled volunteers to assist in the delivery of the core advice service.
To provide advice support for remote & bureau based volunteer workers particularly in relation to complex/crisis Cost of Living crises driven client enquiries.
Provide advice for maximising income & support volunteer advisers in the provision of advice & assist people maximise their income by accessing such support as is available to them (e.g. benefits and grants).
Provide advice & support volunteer advisers in the provision of advice for managing debt. Helping people identify their options and strategies, enabling them to get control of their borrowings or removing the burden of debt entirely.
To undertake supervisory roles within the office – e.g. 2nd tier technical support on complex Cost of Living driven enquiries
To communicate frequently with volunteer advisers to ensure they are satisfied, well-placed and any concerns are addressed.
To help ensure the purpose of our client, thier actions, policies, procedures and the role of the volunteer is clearly communicated, understood and implemented. 
To help represent and present the views of volunteers and volunteering related matters to senior management.
Help ensure that the required monthly statistics are provided to the Deputy Manager

Accountability

Provide written reports to monthly supervision sessions with Deputy Manager
Attend annual appraisal
Attend Annual General Meeting and quarterly reviews of role with CEO

The ideal candidate

Experience in the provision of debt resolution options
Experience in advice, advocacy / representation work
Work experience in the voluntary sector
Excellent written and oral communication
IT proficient
Good planning and organisational skills
Knowledge of welfare benefits system
Knowledge of debt issues
Knowledge of energy & fuel poverty issues

Closing Date - 24th May 2024