Controls Engineer

Description:

We are looking for a Controls Specialist to join our remote support department. The primary purpose of the role is to supply TGW customers with a quality 24hr * 7 day, technical hotline service (on a rotated shift pattern.)

As a Controls Support Engineer, you’ll play a vital part in managing, maintaining and evolving control systems PLC’s, Robots and Drives. The role is critical in ensuring these systems resume operation after a fault is logged within our ticket system.

This is an ideal opportunity for a Commissioning, Automation or Field Service Engineer looking to reduce travel requirements but continue supporting and maintaining various control systems across a large customer base.

The shifts are 12 hours on a 2 week rotation on day shifts and then 2 weeks on night shifts (2 on 3 off etc..). The night shifts are worked from home as well as any weekend day shifts. You will be required to work 5 day shifts over a 4 week period from the Market Harborough office.

Main Responsibilities

* Offer professional telephone support to customers both internal and external.

* Resolve operational and systematic issues effectively.

* Provide training and support to LTS and Customer on-site teams.

* Review and identify common issues raised that could be resolved remotely or through additional site training.

* Maintain and manage the ticket system and department documentation.

* Be the technical expert for any Controls related issues on a range of sites across the UK, Europe and the US.

* Escalate problems within the wider business where required and continue to manage the problem until resolved.

* To provide effective communication to senior management and support colleagues.

* PLC code testing and writing to support U&E business.

* On-Site support opportunities as required to support project works and training.

About You

* Materials handling / Automation experience either as a controls engineer or an electrically biased maintenance or comissioning engineer.

* Experience in Industrial Control Systems (Siemens Step 7 to TIA Portal.)

* Knowledge of Drives and Networks within an automated system.

* Ability to read Electrical drawings to fault find.

* Experience dealing directly with customers / end users.

* Excellent communications skills.

* Experience with MS Office suite, and be comfortable with Word, Excel and Outlook products.

* Creative problem solver with strong planning and decision-making skill