Contract Support Administrator

Description:

WELCOME TO LINAKER

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

The last couple of years has seen Linaker grow exponentially and 2024 is no exception. Our client base continues to grow month on month and as a result we are now looking for a talented Contract Support Administrator to join us on our upward journey.

ABOUT THE ROLE

Reporting to the Contract Manager, the main features of the Contract Support role are to provide an exceptional customer service and operational support, contributing to the continued growth and success of the business. Understanding, anticipating and delivering to customer and commercial needs, achieving great results within quality and time constraints. To provide a comprehensive and flexible contract administration service to the business and your Contract Manager.

RESPONSIBILITIES INCLUDE:

Obtaining a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.

The management and control of all financial and commercial aspects of the contract including the management and reporting of:
o Contract Variations
o Contract Amendments
o Profit & Loss Accounting
o Purchase Order Management
o Work in Progress (WIP)
o Debt Management and Recovery
o Billing preparation and Invoicing

To receive a Quote request, work with the engineering team and/or contractor to price, submit, gain approval, raise the relevant POs, allocate resources, plan, complete and invoice.

To maintain and update manual and computer records relating to areas of which Linaker are responsible.

Providing support to the client and answering non-reactive calls and emails in a professional and timely manner.

To prepare and issue predefined reports, which form part of the contract and customer requirement such as Periodic Reports, SLA and KPI figures.

To administer quality management system documentation and ensure compliance.

Export timesheet data from the Computer Aided Facilities Management (CAFM) system and expense data from the Expense Application. Review, report and transfer the relevant values to Payroll for Payment.

To manage the completed CAFM tasks in line with Engineers’ timesheet data, to maximise the value of each task completed by Engineers.

To manage and report on the undertaking of staff training, Toolbox Talks (TBTs), allocation of tools, vehicles, uniform and PPE.

To maintain and enable a full auditable trail with, for example but not limited to new starters, leavers, general staff changes, contact details, invoices, timesheets, material orders and goods received notes.

OUR IDEAL CANDIDATE:

Previous experience in a similar position, providing outstanding contract support to clients & colleagues

Experience within the Facilities Management industry is preferred, but any experience of contract support duties within FM/Engineering/Construction etc will be considered advantageous

Driving licence and happy to travel

IT Literate and confident learning new systems, including Financial packages

Proficient in the use of MS Packages, particularly MS Excel

Good understanding of M&E processes & terminology
Due to the nature of our work with this particular client, candidates will be required to pass an enhanced DBS check (cost covered by Linaker).

This role is hybrid (2 days at home, 2 days in the office and 1 day likely to be out on site with clients), (Apply online only), Mon-Fri with a competitive salary on offer dependent upon relevant experience.

Get in touch now for more info