Contract Operations Manager

Description:

Job Reference: /SR/17-04/1147/14

Job Title: Contract Operations Manager

Location: London, Cambridge, Manchester

Salary: £42000 - £45000

Hours per week: Variable Shift Rota - Monday to Friday - 40 hours per week 

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Job Overview

We are seeking a highly motivated and experienced Contract Operations Manager to oversee the soft services for our facilities management business at five sites based in London SE1, overseeing sites in Cambridge and Manchester United Kingdom. The successful candidate will be responsible for managing the delivery of high-quality cleaning, waste management, pest control, windows cleaning and other soft services to meet the needs of our clients and maintain a safe, clean, and welcoming environment for staff, visitors, and customers.

Key Responsibilities:

Manage the day-to-day delivery of soft services, including cleaning, waste management and other services as required, in accordance with contractual requirements and service level agreements
Lead and motivate a team of soft services staff, ensuring they are trained, competent, and fully compliant with health and safety policies and procedures
Develop and maintain strong relationships with clients, building occupants, and other stakeholders to ensure their needs are met and their expectations are exceeded
Monitor and report on the performance of soft services, identifying and implementing improvements where necessary to enhance service quality and efficiency
Conduct regular site cleaning inspections to assess the quality of cleaning services
Ensure compliance with relevant legislation, industry standards, and best practice, including health and safety, and environmental regulations
Manage budgets and financial performance, ensuring that costs are controlled, and that revenue is maximised
Maintain accurate records and produce reports as required, using appropriate software and systems
Conduct regular performance reviews and address any performance issues promptly
Foster a positive and collaborative working environment
Respond and monitor helpdesk jobs relevant to soft services on the account
Support and guide team of receptionists, porters and van delivery driver
Support the wider OCS facilities management team as required, providing cover for other site managers and undertaking other duties as necessary

About You:

Applicants must have the right to work in the UK
Previous experience in a similar role, managing the delivery of soft services in a facilities management context
Proven leadership and people management skills, with the ability to motivate and engage a team and build strong working relationships
Knowledge of relevant legislation, industry standards, and best practice, including health and safety, and environmental regulations
Strong communication and interpersonal skills, with the ability to liaise effectively with clients, building occupants, and other stakeholders
Excellent organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
Excellent communication skills, both verbal and written
Ability to interact professionally with clients, staff, and senior management
Sound financial acumen, with experience of managing budgets and delivering cost efficiencies
Effective problem-solving skills and the ability to make decisions under pressure
Proficient in the use of Microsoft Office and other relevant software and systems
Frequent travel to Cambridge and occasional site visit in Manchester will be required in this role.
Occasional weekend work will be required to oversee large external events

Benefits

Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to “Opportunity” our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Superstar Awards

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

https://(url removed)/b/form/f3343c912a8643b69cfdc89dc2bbba8f