Contract Manager

Description:

Annual salary: up to £48,526.00

Contract Manager (Repairs/Voids)


Salary: £48,526.00 plus car allowance
Contract Start 2026
Contract , Permanent

Join us on our new, exciting contract

Mears Group is preparing to mobilise a new long-term social housing repairs and maintenance partnership across the wider Midlands region.

Delivering housing repairs and maintenance services across a geographically diverse social housing portfolio covering market towns, rural communities and urban locations, the contract will include responsive repairs, plannedmaintenanceand property services with a strong focus on customer service,qualityand community investment.

Due to upcoming mobilisation activity, we are looking for experienced Service/Contract Managersacross South Worcestershire, North Gloucestershire, and surrounding areas.

Role Responsibilities:
Management of all aspects of operational and commercial delivery for responsive repairs and voids programmes, ensuring overall contract performance aligns with contractual commitments and agreed company and client protocols, whilst delivering works within agreed response and turnaround times
Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures, Mears values, and quality assurance accreditations. Demonstrate, maintain, and monitor the company's commitment to best practice, legislation, codes of practice, and good working practices relevant to all work activities
End-to-end management of responsive repairs, void properties, and high-risk properties across a range of occupied and unoccupied homes
Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
Oversight of KPIs, reporting, void turnaround performance, and service delivery standards across repairs and voids activities
Handling client queries and managing resident complaints effectively throughout repairs and voids delivery
Supporting and engaging operatives and branch teams to achieve high-quality repairs and voids outcomesKey Criteria:
Experience managing responsive repairs and/or voids contracts within the social housing sector
Experience in budget management
Experience in performance reporting and KPI management
Experience in people management
Ability to provide evidence of contract performance, service delivery, and operational efficiency
Workable technical knowledge of social housing repairs, voids, and maintenance
Full valid driving licenceAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:
Joe Monger ((url removed))
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply