Contract Manager

Description:

We are working with one of larger North West based Housing Providers as their in house Contractor seeks to appoint a Contract Manager to they repairs team.

As the Contract Manager , you will be responsible for leading the delivery of reactive and responsive maintenance services. This role requires a combination of strategic oversight, operational efficiency, and a strong focus on customer service. You will be a key member of the Leadership Team, driving performance, compliance, and innovation in our service delivery.

Responsibilities:

Lead and deliver on agreed contract performance targets for the Reactive/ Responsive Maintenance team ensuring a positive impact on customer satisfaction and commercial returns.
Manage and direct the operational workforce, including contractors, to promote excellent employee relations and high-quality service delivery.
Oversee financial aspects, including budgeting, forecasting, and expenditure, to ensure financial targets are met and align with company regulations.
Investigate areas of high cost, inefficiencies and poor performance and make necessary changes to operational working practices.
Take charge of the entire contract administration process, from order receipt to completion and invoicing, ensuring efficiency and compliance.
Implement and utilise appropriate technology and systems to enhance the efficiency and effectiveness of maintenance operations.
Act as a mentor and coach, fostering a culture of continuous improvement, innovation, and risk management within the team.
Lead compliance with statutory requirements and maintain high standards of safety and health practices within the team.
Address and resolve customer complaints and inquiries swiftly and effectively, maintaining strong customer relationships.
Assist in the development of new business initiatives and opportunities to enhance service offerings and operational efficiency.
Skills & Experience:

HNC/HND in Construction or NVQ 4/5 in Construction discipline or be working towards one.
Evidence of continuing professional development.
CITB Site Management Safety Scheme Qualification or working towards one.
CSCS or similar Health and Safety Qualification.
Minimum 5 years' experience in a management/supervisory position.
Full UK or EU driving license.
What we offer:

Car Allowance - £6201
Generous Annual Leave: Start with 22 days plus bank holidays, increasing one day per year up to a maximum of 25 days.
Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
Financial Flexibility: Take advantage of our Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer