Details:
- Salary: £125 - 175 - Day
- Location: Taunton
- Date: 1 month ago
Description:
Contract Helpdesk Support Analyst | £125 - £175 per day | Outside IR35 | 3 months | Taunton
We are looking for a Helpdesk Support Analyst to join our client’s award-winning company in Taunton, on a 3-month contract basis (view to go permanent if interested). You will be able to start immediately. The role is suitable to 1st and 2nd line support engineers.
Your primary duty will be working with a range of technical and non-technical customers, so you’ll have a friendly communicative approach that works for both.
Key responsibilities:
Provide IT services for multiple levels of clients
1st line support and if experienced progressing to 2nd line support
Manage phone calls, emails and communication with all levels
Delivering high levels of customer experience for IT solutions
Manage customer expectations professionally and honestly
Effective and accurate management of incidents within the CRMDesirable skills or exposure:
Logging and dealing with IT Support queries
Working knowledge of supporting virtualization technologies
TCP/IP, DNS, DHCP, VPN, & VLAN
Microsoft Active DirectoryWhat’s on offer:
£125 - £175 per day Outside IR35
3 month contract
Hybrid work options