Contract Administrator

Description:

Sureserve Fire & Electrical, part of the Sureserve Group, is a specialist in the design, installation, and maintenance of fire safety and electrical systems, providing fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join.

The Contract Administrator role will cover a range of administration duties, providing excellent day to day customer service to our clients and supporting our engineers in the field

General Duties/Key Responsibilities:

Receive and respond to telephone and/or email queries from clients, residents and other colleagues in a timely manner.

Liaise and cooperate with all other members of staff to ensure all processes and procedures are followed.

Monitor and update resident satisfaction, compliance and defect KPI spreadsheets as required.

Measuring compliance of the works.

Produce monthly customer KPI reports as required within agreed time scales.

Provide telephone and email support to engineers for non-technical enquiries.

Have a sound understanding and appreciation of the works being carried out and be able to translate this simply and effectively whilst talking to both internal and external customers.

Prepare and raise material orders/requisitions as required to meet the programme.

Ensure all relevant files/documents/correspondences are filed correctly within specific contract/project directories.

Documentation control and update.

Input and maintain data on the management system.

Attend meetings when required, e.g. programming meetings and team meetings.

Provide feedback/comments on failure(s) or requirement.
What you will need:

Extensive administration experience in a fast paced working environment.

Be a self-reliant individual who is confident working independently where and when required.

Effective ICT skills in Word, PowerPoint and Excel.

A positive outlook.

A proactive, self-starter with an eye for detail alongside broader concepts.

Reliable, punctual with demonstrable time-keeping skills.

Ability to work well in a team but also independently without reliance on others.

Ability to work in a high-pressure environment whilst ensuring self-care.

Good communication skills, with the confidence to communicate with colleagues at all levels.

Good administrative and I.T. skills the ability to be self-reliant.
Working Environment:

This is an office position that involves collaborating closely with the support service team. While also engaging with our experienced field engineers. Expect a dynamic and fast paced work setting that combines office-based coordination with on-going communication with field operatives. The role necessitates proactive interaction and liaison with clients/customers, remotely, to ensure effective communication and alignment of objectives.

Additional Perks:

20 days leave increasing by 1 day for each full year completed up to 25 days.

An extra day off for your Birthday.

Annual performance related bonus.

Progression opportunities.

Commitment to training and development.

Structured induction program and review of individuals training ambitions.

Employee Assistance Program.

Bike 2 Work & Employee savings schemes