Content & Communications Manager

Description:

Trust Payments have an exciting opportunity for an Content & Communications Manager to join the team. 

Location: London, UK

Salary: Competitive + Benefits

Job Type: Full-Time, Permanent 

About Us: 

Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. 

Content & Communications Manager - The Role:

The Content & Communications Manager will report into the Head of Brand, Communications& Content and will lead on the development and implementation of Trust Payments’ global communications & content strategy. 

This includes building a PR, email and content calendar, creating a writing process and delivery strategy, creating/writing content, contributing to social media posts, and ultimately, crafting interesting and well- researched PR, email and content that drives traffic and engages site visitors. 

Content & Communications Manager - Key Responsibilities:

- Manage important corporate communications – internally & externally in conjunction with other teams

- Design and undertake communication & content marketing strategies and set goals for these

- Develop comprehensive content and PR that meets Trust Payments standards

- Accountable for overseeing all content marketing initiatives to drive traffic, engagement, leads, that deliver sales and customer retention with the help of specialists (freelancers/in-house/agencies) to see the plans through to delivery

- Editorial requirements include basic SEO understanding, content categorisation and structure, content development, distribution and measurement.

- Develop editorial governance so all content is consistent with our brand voice, style and tone

- Manage an editorial calendar and approval workflows

- Obtain a deep awareness of products and services to translate complex product information into simple, polished, and engaging content

- Write/commission user-friendly PR, email and content that meets the needs of the target audience, turning insights language that sets our users up for success

- Oversee the development and maintenance of a content library including whitepapers, blogs, sales collateral, etc

- Evaluate current content and develop innovative approaches for improvement

- Collaborate with video, design and writing teams to produce high quality content

- Manage award entries; creation of newsletters [internal and external] and speaking opportunities

- Edit, proofread and improve content where required

- Work with our SEO agency to optimise content 

Content & Communications Manager - You:

- Proven ability to quickly learn and understand complex topics

- Previous experience writing content and procedural materials for multiple audiences

- Superior written and verbal communication skills, with a keen eye for detail

- Ability to develop, organise, and maintain process documentation

- Ability to create, update, and maintain training documents

- Excellent grammar, punctuation and spelling skills

- Must be able to respond quickly in an environment of changing priorities

- Must be able to set relevant priorities on a daily basis as the job requires

- An uncompromising approach to hitting deadlines

- Be results-oriented; proven ability to prioritise, drive and achieve results through self and others under time pressure

- Strong knowledge of content marketing and PR strategy and channels

Content & Communications Manager - Benefits: 

- Opportunity to be part of a rapidly scaling and market leading Fintech business

- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders

- Family friendly enhanced benefits/policies

- Pension, Healthcare, Life Assurance

We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

During the recruitment process we welcome you to inform us confidentially of any special adjustments required in order to participate fully in our recruitment experience. 

To submit your CV for this exciting Content & Communications Manager opportunity, please click ‘Apply’ now