Details:
- Salary: £90,000 - 120,000 - Annum
- Location: Grantham Lincolnshire
- Date: 2 weeks ago
Description:
Contact Centre Technology Director
East Midlands - Hybrid working
£90,000 - £120,000
Do you have experience in Contact Centres? Do you enjoy managing and delivering transformation and change to the business?
Duties of this Contact Centre Technology Director:
You will manage and deliver transformation / change to the business to bring operational, cost and customer experience improvements.
Set and agree the roadmap for review, delivery and implementation.
This programme will impact across all head office functions and the delivery units globally
Review current tech to see what best to migrate to
Manage a team of internal resource who are available to assist including transformational experts, project managers and analysts.
Management and MTRIC Management as required.
External facing and able to communicate effectively at C-Suite ad to potential investors etc. Internally stakeholder engagement - ability to adapt tech speak to operational as required.
Manage project milestones.
Understand governance and risk management as required to deliver the overarching programme alongside and day to day and BAU requirements
Requirements of this Contact Centre Technology Director:
Contact centre background within Technology
Experience of change and transformation
If you have any experience of customer communications tools that would be ideal
# Contact Centre Technology Director:
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