Contact Centre Agent

Description:

Your new company
You'll be joining a local organisation based in south Bristol.
Work Pattern
Shift patterns consisting of 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00, 12:00 to 20:00
One weekend shift in every 3 weeks, weekend days to be taken in lieu
Hybrid available for weekend and late shifts

Your new role

Handle inbound customer calls, providing clear, professional, and friendly support.
Log all customer interactions accurately and promptly within the required CRM and call logging systems.
Create, update, and resolve customer cases following internal processes and service-level expectations.
Work across multiple systems to gather information, troubleshoot issues, and process customer requests.
Escalate complex issues to relevant teams and ensure all follow up actions are recorded and tracked.
You will not be strictly timed on breaks however lunch break will be on a rota.
What you'll need to succeed

Previous experience in a contact centre, customer service, or helpdesk environment.
Strong ability to use multiple software systems simultaneously, such as CRMs, ticketing tools, or case management platforms.
Excellent communication skills both verbal and written with the ability to handle challenging conversations professionally.
High level of accuracy and attention to detail when logging information and managing cases.
Ability to work in a fast paced environment, prioritising tasks and managing time effectively.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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