Consumer Services Coordinator (German Speaking)

Description:

Job Title: Consumer Services Coordinator (German Speaking)

Location: Newquay

Salary: Competitive

Job type: Full time, Permanent

Moose Toys is seeking a Consumer Services Coordinator (German Speaking) to join our Team in Cornwall.

About us:

Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.

We're a family
We dream Big
We love Diversity
We're always Learning
We prioritise Wellbeing
We give back in a big way
We're serious about Sustainability
We bring the FunWe are Super proud to be recognised by Great Place To Work as being one of the:

Consecutively recognised for being a UKS Best Workplace 2024, to include best work places for women and wellbeing.
Not to mention all our fabulous global toy industry awards, most recently Innovative Toy of the Year for our Little Live Pets Mama Surprise, (TOTY) awards - otherwise known as the Oscars of the Toy Industry. # Innovation powerhouseThe Role:

Workdays: Monday to Friday 09:00-17:00 +Hybrid +Flexi. Please note that work over the Christmas period is required for this position.

Moose Toys are looking for an experienced Consumer Services Coordinator with German, plus English language skills, to join the Cornwall based team. We are keen to hear from those with excellent customer service and communication skills, outstanding attention to detail, a proactive approach and excellent IT skills.

Experience & Qualifications

Fluent English and German language skills are essential. Spanish skills are desirable.
Previous experience in an office-based customer service role
Communicates with clarity, expressing information and key points clearly
Establishes strong, positive relationships with customers and employees
Extremely IT literate (Email and Excel essential)
Excellent collaborator who relates to others in a confident and relaxed manner
Stimulated by working in a fast-paced office environment and delivering to deadlines
Outstanding attention to detail and accurate reporting
Willingness to resolve anomalies through investigation and problem solving
Results driven, setting high standards for quality and customer satisfactionPerks & Benefits:

We are a family who prides ourselves on valuing team members. Offering a fun, energising, motivating environment with great benefits and recognition programs including:

Our contracts are Monday to Friday, 40 hours per week (1/2 hour paid lunch break).
Hybrid -We offer work from home 2 set days a week depending on business needs.
We run a non-contractual flexi hours scheme whereby our core working hours are 10:00 - 15:00 (Monday to Friday). The additional hours are made up flexibly across the week.
Company Pension Contribution - 3% after 3 months service
Life Assurance and Income Protection Policy
Enhanced Holiday, 25 days plus the bank holidays. After 3 years employment this increases by 1 day a year up to a max of 28 days
Flexible holiday options with our Buy, Borrow, Carry Over & Give Back Holiday Policy.
Public Holiday - Flexible Leave Swap Day
Enhanced Maternity / Adoption & Shared Paternity Pay
Study Assistance and Study Leave
Mental Health & Wellness leave
Wellbeing program
Gym & Cycle Schemes
Free eye test vouchers
Bring your pet to work days
Employee of the Month & Year awards
Lively social event calendar to include; beach BBQ's, Ice cream vans, family friendly events and epic Christmas parties!
Opportunity to join our charity and sustainability teams with paid volunteer leave or become a champion for diversity and inclusion via our D&I committee
Every Moosie has Megamoose potential in our eyes and we have a range of programs to drive your continuous professional development.If this position sounds of interest, we'd love to hear from you! APPLY today!

Just like the wide range and variety of brands, Moose embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability.

Please click on the APPLY button to send your CV for this role.

Candidates with experience in Customer Service, Customer Support, Administration, Administrator, Admin, Admin Assistant, Customer Service Assistant will be considered for this role