Concierge

Description:

We're now recruiting for a Concierge to join us at our development, High Point Village.

Important to note

Hours: 7:00 - 19:00.

Shift Pattern: 4 on - 4 off.

Location: UB3, Hayes.

Salary per hour: £14.25

Contract: 40 hpw average/permanent

What you'll be doing

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To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.

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To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.

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To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.

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Accepting and issuing of resident’s parcels.

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Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service.

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Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.

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Correct reporting of any security / health and safety issues.

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Correct reporting of any incidents or complaints.

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Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.

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Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.

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Cross training of other resort departments.

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Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.

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Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.

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Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.

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Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.

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Maintain a safe environment for all people in the estate at all times.

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Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.

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Report any accidents and record in the accident book as appropriate.

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Turn on and off the lobby lights at the appropriate times.

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Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.

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Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.

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Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.

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Know all essential aspects of the resort.

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Build a good rapport with residents.

Please note: a full job description will be provided once shortlisted for the role.

What you'll need to be successful

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Excellent communication skills.

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Polite and confident with a great deal of patience.

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Ability to multi-task and time-manage.

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Strong verbal and written communication skills

What now?

Very simply - Apply!

Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission.

Not what you’re looking for?

Check out our careers page.

Ballymore operate as an equal opportunities' employer