Showing 68 Complaints Resolution Officer jobs

Customer Resolution Officer (£37,152 per annum, full time, permanent)Job RoleWe’re looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution. You’ll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.This is a key role taking learning from complaints and customer ...

Customer Resolution Officer (£37,152 per annum, full time, 6 months fixed-term)Job RoleWe’re looking for a passionate Customer Resolution Officer to work within our dedicated team on a 6 month fixed term contract to investigate and respond to customer feedback and complaint resolution. You’ll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.This is a key role ...

Join a well-established Housing Association in a rewarding temporary role where you'll play a vital part in delivering an exceptional customer complaints service. This Customer Complaints Officer position offers the opportunity to manage complex complaints from receipt through to resolution, ensuring fair outcomes, regulatory compliance, and an excellent customer experience. The role is offered on a 3-month temporary contract with the potential for extension, providing consistent and stable work...

Complaints & Resolution OfficerColindale NW9 | £14.80 | Hybrid Working | ASAP Start We are looking for a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment.Key Respons and resolve complaints in line with policy and timescales.Communicate with residents and internal teams to reach fair outcomes.Draft clear complaint responses and maintain accurate records.Identify service improvements and support continuous ...

Customer Service Resolution OfficerColindale North London NW9 | Full Time | £13.85 | Ongoing Temp Contract Barnet Homes is seeking a number of proactive and customer-focused Customer Service Resolution Officer to manage customer enquiries, complaints, and service requests through to resolution.Key ResponsibilitiesInvestigate and resolve customer complaints and escalations.Act as the main point of contact throughout the resolution process.Work with internal teams to deliver timely and effective ...

IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4.This is a full-time temporary position for 6 months, based at Hutton Headquarters.Key Duties:* Manage customer complaints from receipt through to resolution.* Provide excellent customer service and keep customers updated throughout the complaints process.* Assess and investigate complaints in line with legislation, policies and procedures.* Prepare detailed reports and recommend ...

Based in our Lincoln City Centre office 2 days per week with the remaining 3 days working remotely (or office if you prefer!)Complaints Handler - The OpportunityYou’ll be part of our central complaints function, ensuring customers receive timely, fair and regulated complaint resolutions.You’ll:* Manage our complaints inbox and ensure acknowledgements and timelines are met* Handle complaints in line with FCA and internal procedures* Maintain accurate records, notes and documentation* Investigate ...

Service Delivery ManagerPermanentLocation: North West, London basedSalary: Competitive NegotiableSellick Partnership is supporting a growing organisation providing maintenance, compliance and facilities services to social housing providers, public sector organisations and commercial clients. They are seeking an experienced Service Delivery Manager to lead the customer service and operational support teams.We are looking for a facilities management, property maintenance or a similar service-led ...

As a Complaint Handler youwill play a key role in supporting customers though their housing complaints journey with empathy and clear communication. Each case will be unique and require a detailed investigation to understand all the facts to find evidence-based resolutions that are fair to the customer and in line with regulatory requirements and the Housing Ombudsman complaint handling code. This is a great opportunity to expand your housing experience further with a fantastic organisation that...

As a Complaint Handler youwill play a key role in supporting customers though their housing complaints journey with empathy and clear communication. Each case will be unique and require a detailed investigation to understand all the facts to find evidence-based resolutions that are fair to the customer and in line with regulatory requirements and the Housing Ombudsman complaint handling code. This is a great opportunity to expand your housing experience further with a fantastic organisation that...