Large Housing Association requires a temporary Complaints Reviewer. The Complaints Reviewer is a specialist role within the Complaints Service, responsible for dealing with stage 2 complaints, ensuring that complaints escalated to stage 2 are thoroughly reviewed, fairly assessed and resolved in line with regulatory requirements and best practice.Respons comprehensive reviews of stage 2 complaints, assessing the quality and rigour of investigations completed at stage 1 and determining whether ...
Customer Service AdvisorRedditch, Worcestershire (Office-based)Full-time | PermanentSalary: £28,000 per annumAre you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs smoothly and any issues are resolved quickly and professionally.Key Responsibilities* Act as the main ...
This is a full‑time, permanent opportunity. You will predominantly be in office with some field‑based work and the flexibility for occasional working from home.We are a customer-focused organisation, so we know that how we do things is just as important as what we do. To thrive in this role, you will have a trade background, strong people-management skills, enjoy working with customers and taking pride in going the extra mile.Operative management: You will provide professional advice and ...
Accommodation OfficerWe are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation.25hours a week, Monday-Friday Key ResponsibilitiesAct as the first point of contact for tenant and prospective resident enquiries.Support applications, bookings, move-ins and move-outs, including right-to-rent checks.Maintain accurate occupancy and tenant records.Process and track maintenance requests and liaise ...
Title: Property Manager - LLR (London Living Rent) Contract Type: Fixed Term Contract - End of March 2027 - Full Time - 35 hours Salary: £37,451 per annum to £41,045 per annum (London weighted salary) dependant on experience plus ECU* allowance if policy requirements are met Grade: 7 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday - 09:00 - 17:00 ...
Housing Complaints OfficerLocation: Kent (Hybrid/Office-Based) Contract: Temporary until March 2027 Hours: Full-Time Rate: Up to £24 per hourThe RoleWe are currently recruiting for an experienced Housing Complaints Officer to join a leading Housing Association in Kent on a temporary basis until March 2027.This is a fast-paced role requiring a customer-focused professional with a strong understanding of complaint handling within social housing. You will be responsible for managing complaints from...
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review.The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales.This is a varied and fast-paced role ...
We are recruiting on behalf of a housing organisation for an experienced Complaints Officer to support the Assets Complaints function during a period of review.The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and compliance actions are completed within required timescales.This is a varied and fast-paced role ...
Complaints & Fraud OfficerPart-Time (25-30 Hours per Week) | Hybrid WorkingSalary: Up to £28,000 FTE (Pro Rata)A highly regulated organisation is seeking an experienced Complaints & Fraud Officer to join its team on a part-time basis. This is an excellent opportunity for a motivated and analytical professional with a strong background in complaints handling, regulatory compliance and fraud investigations.Working within a fast-paced environment, you will play a key role in ensuring fair ...
Job Title: Customer Relationship Officer - Complaints SpecialismPay Rates: £21.53/hr (PAYE) | £29.01/hr (Umbrella)Start: ASAPLength: 3 Months Location: Hackney E8On Site - 5 Days a week in office We are seeking an adaptable Customer Relationship Officer to manage Stage 1 complaints and customer enquiries within a high-volume council setting. You will act as the crucial first point of contact, balancing multiple inbound communication channels while maintaining exceptional customer care ...