Are you a skilled communicator with a knack for problem-solving? Do you thrive in a fast-paced environment where your empathy and investigative mindset can shine? If so, we have an exciting opportunity for you to join our client as a Temporary Complaints Handler!Job Title: Temporary Complaints Handler - 3 monthsLocation: Covent GardenStart Date: ASAPDuration: 3 monthsPay: £19.23Hours: 09:00 - 18:00 - fully office basedRole PurposeAs a Complaints Handler, you will be the voice of reason for ...
Large Housing Association requires a temporary Complaints Reviewer. The Complaints Reviewer is a specialist role within the Complaints Service, responsible for dealing with stage 2 complaints, ensuring that complaints escalated to stage 2 are thoroughly reviewed, fairly assessed and resolved in line with regulatory requirements and best practice.Respons comprehensive reviews of stage 2 complaints, assessing the quality and rigour of investigations completed at stage 1 and determining whether ...
Customer Service AdvisorRedditch, Worcestershire (Office-based)Full-time | PermanentSalary: £28,000 per annumAre you an excellent communicator with a passion for customer service? We’re looking for a Customer Service Advisor to join our clients busy Head Office team in Redditch.You’ll be responsible for guiding customers through their journey — from start to finish — ensuring everything runs smoothly and any issues are resolved quickly and professionally.Key Responsibilities* Act as the main ...
This is a full‑time, permanent opportunity. You will predominantly be in office with some field‑based work and the flexibility for occasional working from home.We are a customer-focused organisation, so we know that how we do things is just as important as what we do. To thrive in this role, you will have a trade background, strong people-management skills, enjoy working with customers and taking pride in going the extra mile.Operative management: You will provide professional advice and ...
Accommodation OfficerWe are looking for a Key Worker Accommodation Officer to provide frontline customer service to residents and support the smooth running of key worker accommodation.25hours a week, Monday-Friday Key ResponsibilitiesAct as the first point of contact for tenant and prospective resident enquiries.Support applications, bookings, move-ins and move-outs, including right-to-rent checks.Maintain accurate occupancy and tenant records.Process and track maintenance requests and liaise ...
Permanent – Full Time – 40hoursWe are seeking two confident and customer‑focused Resident Liaison Officers to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme.In this role, you will manage all aspects of the customer journey from pre‑start visits and profiling, to daily communication, ...
Housing Complaints OfficerLocation: Kent (Hybrid/Office-Based) Contract: Temporary until March 2027 Hours: Full-Time Rate: Up to £24 per hourThe RoleWe are currently recruiting for an experienced Housing Complaints Officer to join a leading Housing Association in Kent on a temporary basis until March 2027.This is a fast-paced role requiring a customer-focused professional with a strong understanding of complaint handling within social housing. You will be responsible for managing complaints from...
Complaints & Fraud OfficerPart-Time (25-30 Hours per Week) | Hybrid WorkingSalary: Up to £28,000 FTE (Pro Rata)A highly regulated organisation is seeking an experienced Complaints & Fraud Officer to join its team on a part-time basis. This is an excellent opportunity for a motivated and analytical professional with a strong background in complaints handling, regulatory compliance and fraud investigations.Working within a fast-paced environment, you will play a key role in ensuring fair ...
4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden.You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable.This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work. We are specifically looking for candidates with relevant experience in these areas, who are confident...
We are currently seeking an experienced Disrepair Case Officer to join a busy Housing Repairs service within a South London Local Authority on an initial 5-month contract.The successful candidate will be responsible for managing a caseload of housing disrepair matters, helping to minimise the Council's exposure to legal action and ensuring cases are resolved efficiently and effectively.You will manage disrepair cases from initial complaint or threat of litigation through to resolution, working ...