Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.What you'll be doing:* Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process* Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified* Examining all evidence related to ...
Complaints Resolutions ManagerGuildford£400 per day (Inside IR35) 2 days per week | Interim until March 2027 (with potential extension)We’re recruiting an experienced Complaints Resolutions Manager to lead the complaints function for a local authority in Guildford. This is an interim assignment running until March next year, with the possibility of extension.The RoleYou’ll take ownership of the complaints service, managing a team of Complaints Officers while also being hands‑on in the early ...
Complaints AdministratorRed Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter.This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling ...
Complaints & Resolution OfficerColindale NW9 | £14.80 | Hybrid Working | ASAP Start We are looking for a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment.Key Respons and resolve complaints in line with policy and timescales.Communicate with residents and internal teams to reach fair outcomes.Draft clear complaint responses and maintain accurate records.Identify service improvements and support continuous ...
IMH Recruitment are currently seeking an experienced Customer Complaint Officer for our client based in Preston, PR4.This is a full-time temporary position for 6 months, based at Hutton Headquarters.Key Duties:* Manage customer complaints from receipt through to resolution.* Provide excellent customer service and keep customers updated throughout the complaints process.* Assess and investigate complaints in line with legislation, policies and procedures.* Prepare detailed reports and recommend ...
Claims & Customer Service AdviserShoeburyness, Essex | £26,000–£28,000 | Full-time, office-based | Full training providedDo you have office-based customer service experience and enjoy helping people, resolving queries and seeing cases through from start to finish?CKB Recruitment is working with an established business to recruit a Claims & Customer Service Adviser for its ticket protection team in Shoeburyness.You do not need previous insurance or claims experience, as full training will...
Adecco are recruiting on behalf of a London Local Authority for a Customer Insight Specialist to join the Housing Needs & Homelessness service.This is an exciting opportunity for an experienced complaints professional to make a real impact by managing Stage 1 complaints, identifying service improvements, and ensuring customer feedback drives positive change across front-line housing services.Working closely with operational teams, managers and key stakeholders, you will ensure complaints are...
As a Complaint Handler youwill play a key role in supporting customers though their housing complaints journey with empathy and clear communication. Each case will be unique and require a detailed investigation to understand all the facts to find evidence-based resolutions that are fair to the customer and in line with regulatory requirements and the Housing Ombudsman complaint handling code. This is a great opportunity to expand your housing experience further with a fantastic organisation that...
As a Complaint Handler youwill play a key role in supporting customers though their housing complaints journey with empathy and clear communication. Each case will be unique and require a detailed investigation to understand all the facts to find evidence-based resolutions that are fair to the customer and in line with regulatory requirements and the Housing Ombudsman complaint handling code. This is a great opportunity to expand your housing experience further with a fantastic organisation that...
Resident Liaison OfficerThis is a mobile role covering Leeds, Sheffield, Doncaster, Scarborough and wider North Yorkshire. A full UK driving licence and access to a vehicle are essential.Location: Sheffield and surrounding areas Contract: Temporary, ongoing for a minimum of 6 to 12 months Hours: Full-time Start: ImmediateWe are currently recruiting for an experienced Resident Liaison Officer to join a busy property services team on a long-term temporary contract.You will act as the main point of...