Join a well-established Housing Association in a rewarding temporary role where you'll play a vital part in delivering an exceptional customer complaints service. This Customer Complaints Officer position offers the opportunity to manage complex complaints from receipt through to resolution, ensuring fair outcomes, regulatory compliance, and an excellent customer experience. The role is offered on a 3-month temporary contract with the potential for extension, providing consistent and stable work...
Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.What you'll be doing:* Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process* Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified* Examining all evidence related to ...
We are recruiting on behalf of a housing organisation for an experiencedComplaints Officer to support the Assets Complaints function during a period of review.The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and...JBLK1_UKTJ
Customer Complaints OfficerWeston-Super-Mare (Hybrid Working Available) £33,163 per annum 37 hours per week, Monday to Friday Fixed-Term Contract until February 2027We're looking for an experienced Customer Complaints Officer to join a housing organisation.You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service throughout the complaints process.Key Requirements of the Customer Complaints handling customer ...
Customer Complaints OfficerWeston-Super-Mare (Hybrid Working Available) £33,163 per annum 37 hours per week, Monday to Friday Fixed-Term Contract until February 2027We're looking for an experienced Customer Complaints Officer to join a housing organisation.You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service ...JBLK1_UKTJ
Customer Resolution Officer (£37,152 per annum, full time, permanent)Job RoleWe’re looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution. You’ll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.This is a key role taking learning from complaints and customer ...
Customer Resolution Officer (£37,152 per annum, full time, 6 months fixed-term)Job RoleWe’re looking for a passionate Customer Resolution Officer to work within our dedicated team on a 6 month fixed term contract to investigate and respond to customer feedback and complaint resolution. You’ll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.This is a key role ...
Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon ThamesFull time, on-going temp contract £15.00 - £15.86 per hour (40 hour week)We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance ...
Complaints AdministratorRed Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter.This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling ...
Complaints & Resolution OfficerColindale NW9 | £14.80 | Hybrid Working | ASAP Start We are looking for a customer-focused Complaints & Resolution Officer to manage and investigate resident complaints within a social housing environment.Key Respons and resolve complaints in line with policy and timescales.Communicate with residents and internal teams to reach fair outcomes.Draft clear complaint responses and maintain accurate records.Identify service improvements and support continuous ...