Senior Complaints Officer - HousingSurrey | Hybrid Working - 2 days office presence Interim Contract until March 2027Competitive Day Rate of £200.00 - £230.00 per day umbrella I am working with a housing provider in Surrey who are looking for an experienced Senior Complaints Officer to join their team on an interim basis until March 2027.This is a senior, hands-on complaints role with no direct line management. You will take the lead on the day-to-day oversight and quality of the complaints ...
We are recruiting on behalf of a housing organisation for an experiencedComplaints Officer to support the Assets Complaints function during a period of review.The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and...JBLK1_UKTJ
Please note this is a FTC up to 6 months *About Lampton GroupEstablished for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton ...
Senior Complaint Resolution Officer - 6 Month FTCWatfordSalary: £39,47437 hours per week(Requests for part-time work considered)The VacancyIntroduction to the roleAt Chime Housing, we provide vital services that help people to live better lives. We’re looking for a Senior Complaints Resolution Officer to join our team and help us deliver a strong and positive experience for our customers.Role purposeThis role is responsible for the day-to-day running of Chime’s complaints service by managing the...
Complaints, Compliance & Data Protection Officer – SolicitorsHousing Disrepair Experience Essential | Personal Injury Experience DesirableWe are looking for an experienced Complaints, Compliance & Data Protection Officer to join our established law firm and take a key role in supporting our complaints handling, regulatory compliance and quality standards.This is an ideal opportunity for someone with a strong background in Housing Disrepair, whether gained through fee earning, ...
Repairs Complaints Officer - Property Services5-Month Initial ContractFull-Time | Hybrid Working - 2 Days in the OfficeI am currently working with a housing provider looking for an experienced Repairs Complaints Officer to join their Property Services team on an initial 5-month contract.This role will take ownership of repairs and property-related complaints from start to finish, acting as a true case manager and ensuring residents receive clear, thorough and timely resolutions.Key ...
Senior Complaint Resolution Officer - 6 Month FTCWatford Salary: £39,47437 hours per week (Requests for part-time work considered)The VacancyIntroduction to the roleAt Chime Housing, we provide vital services that help people to live better lives. Were looking for a Senior Complaints Resolution Officer to join our team and help us deliver a strong and positive experience for our customers.Role pur...JBLK1_UKTJ
Customer Complaints OfficerWeston-Super-Mare (Hybrid Working Available) £33,163 per annum 37 hours per week, Monday to Friday Fixed-Term Contract until February 2027We're looking for an experienced Customer Complaints Officer to join a housing organisation.You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service throughout the complaints process.Key Requirements of the Customer Complaints handling customer ...
BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.Main duties will include* Tailor support services to proactively reduce complaints and increase customer satisfaction.* Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.* Advocate for our ...
Customer Resolution Officer (£37,152 per annum, full time, permanent)Job RoleWe’re looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution. You’ll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.This is a key role taking learning from complaints and customer ...