Join a well-established Housing Association in a rewarding temporary role where you'll play a vital part in delivering an exceptional customer complaints service. This Customer Complaints Officer position offers the opportunity to manage complex complaints from receipt through to resolution, ensuring fair outcomes, regulatory compliance, and an excellent customer experience. The role is offered on a 3-month temporary contract with the potential for extension, providing consistent and stable work...
Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.What you'll be doing:* Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process* Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified* Examining all evidence related to ...
We are recruiting on behalf of a housing organisation for an experiencedComplaints Officer to support the Assets Complaints function during a period of review.The principal focus of the role will be to lead on the management and collation of Housing Ombudsman information requests, while supporting the Assets Complaints Manager to ensure short-notice Housing Ombudsman Service ordered complaints and...JBLK1_UKTJ
Please note this is a FTC up to 6 months *About Lampton GroupEstablished for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton ...
Repairs Complaints Officer - Property Services5-Month Initial ContractFull-Time | Hybrid Working - 2 Days in the OfficeI am currently working with a housing provider looking for an experienced Repairs Complaints Officer to join their Property Services team on an initial 5-month contract.This role will take ownership of repairs and property-related complaints from start to finish, acting as a true case manager and ensuring residents receive clear, thorough and timely resolutions.Key ...
Senior Complaint Resolution Officer - 6 Month FTCWatford Salary: £39,47437 hours per week (Requests for part-time work considered)The VacancyIntroduction to the roleAt Chime Housing, we provide vital services that help people to live better lives. Were looking for a Senior Complaints Resolution Officer to join our team and help us deliver a strong and positive experience for our customers.Role pur...JBLK1_UKTJ
Customer Complaints OfficerWeston-Super-Mare (Hybrid Working Available) £33,163 per annum 37 hours per week, Monday to Friday Fixed-Term Contract until February 2027We're looking for an experienced Customer Complaints Officer to join a housing organisation.You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service throughout the complaints process.Key Requirements of the Customer Complaints handling customer ...
Customer Complaints OfficerWeston-Super-Mare (Hybrid Working Available) £33,163 per annum 37 hours per week, Monday to Friday Fixed-Term Contract until February 2027We're looking for an experienced Customer Complaints Officer to join a housing organisation.You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service ...JBLK1_UKTJ
Customer Resolution Officer (£37,152 per annum, full time, permanent)Job RoleWe’re looking for a passionate Customer Resolution Officer to work within our dedicated team to investigate and respond to customer feedback and complaint resolution. You’ll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.This is a key role taking learning from complaints and customer ...
Customer Resolution Officer (£37,152 per annum, full time, 6 months fixed-term)Job RoleWe’re looking for a passionate Customer Resolution Officer to work within our dedicated team on a 6 month fixed term contract to investigate and respond to customer feedback and complaint resolution. You’ll manage your own case work, delivering high quality complaint handling for all our customers, including Stage 1 and 2 complaint stages, member enquiries and Housing Ombudsman enquiries.This is a key role ...