Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Basingstoke Hampshire
- Date: 2 weeks ago
Description:
The OPRA Group has a fantastic opportunity for a Complaints Investigator to join a great team in a Financial Services company in the Basingstoke area.
This is a permanent – Full-Time role.
Role Duties:
* Detailed, considered, and informed investigation and analysis of all complaints providing a customer with a fair and thorough response to complaints.
* Contact Internal and external parties for information required to investigate and close a complaint.
* Resolution of complaints within SLA, complying with regulatory deadlines and rules.
* Liaison with the Financial Ombudsman Services in relation to escalated complaints.
* Ensure the complaints database is updated and that all information is accurate.
* Handling of complex inbound and outbound telephone calls and other forms of communication.
Complaints Investigator - Essential Skills & Experience Required:
* At least 2 years of Complaint Handling within an FCA-regulated environment
* Exemplary standard of written and verbal output to all clients
Complaints Investigator – Benefits Offered:
* Holiday - Buy and sell options.
* Life Assurance
* Pension
* Wellbeing Packages
* Hybrid once probation is completed
Are you interested in being a Complaints Investigator with us? If so, apply now and expect a call from one of our consultants to discuss the endless opportunities we can offer