Details:
- Salary: £11.98 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Taunton Somerset
- Date: 1 week ago
Description:
Do you have previous experience handling complaints? If so, our client is seeking a Complaints Handler to join their team on a temporary basis for approximately 3 months
The successful candidate will provide advice and complaint resolution for housing tenancy and income related queries. Previous housing experience would be beneficial but is not essential.
Complaint Handler responsibilities:
* Responsible for receiving and administering all housing complaints into the service within set timescales
* Interrogating in-house systems, speaking to colleagues, and using policies and processes to identify whether the contact received is a service request or complaint
* Making reasoned judgements to ensure the complaint or service request is triaged to the correct team
* Responding to residents via email or letter to acknowledge, reject or extend their complaint
* Other admin tasks associated with complaint handling and team administration, which may include updating the customer liaison list, sending out responses, processing requests to escalate a complaint and handling complaint related queries from residents and colleagues when required
Complaint Handler skills and experience
* Complaint management experience
* Previous housing experience would be beneficial but not essential
* Have an inquisitive mind and be able to problem solve
* Not afraid to ask questions and use initiative to get the right outcome
* Be able to work under pressure and to strict deadlines
* Be customer focused with a high level of empathy and understanding
* Excellent organisational and administration skills
* Flexible and adaptable
If you do not hear from a consultant within 1 week of your application, then unfortunately on this occasion you have not been successful