Complaints Administrator

Description:

Complaints Administrator

Red Recruitment is recruiting temporary Complaint Administrators to join our client, a well-known organisation based at Peninsula Business Park in Exeter.

This is a fantastic opportunity for an experienced complaints or customer service professional to join a busy team and make a genuine difference to customers. You will review incoming complaints, ensure they are assigned to the appropriate teams and provide administrative support throughout the complaint-handling process.

This is an office-based position, so you must be able to commute reliably to Peninsula Business Park in Exeter.

Benefits and Package for a Complaints Administrator:

Salary: £13.00-£15.00 per hour
Hours: Full-time, working between 8:00am and 6:00pm
Shift Pattern: Monday to Saturday
Contract Type: Temporary
Start Date: ASAP
Location: Peninsula Business Park, Exeter
Free on-site parking
Modern and smart offices
Friendly and supportive working environment
Opportunity to join a well-known organisation
The chance to make a meaningful difference to customers and their experiences

Key Responsibilities of a Complaints Administrator:

Reviewing customer complaints relating to water, wastewater, billing, service delivery and other customer issues
Identifying the appropriate department for each complaint and assigning cases to the correct queue
Supporting the management of complaint cases in line with company procedures and regulatory requirements
Communicating with customers by telephone, email and letter, keeping them informed throughout the complaint process
Identifying opportunities for first-contact resolution wherever possible
Liaising with internal departments to gather information and support the resolution of customer concerns
Providing administrative support with compensation requests in accordance with company guidelines
Accurately recording complaint information and maintaining complete case records
Working towards agreed targets and service-level agreements
Identifying trends and recurring issues and providing feedback to support service improvementsKey Skills and Experience of a Complaints Administrator:

Previous complaints administration or complaint-handling experience is essential
A strong understanding of the complaints process
Previous experience working within a customer service or administrative environment
Excellent written and verbal communication skills
Strong investigation and problem-solving abilities
Confidence managing difficult or sensitive conversations professionally
Good organisational skills and the ability to manage multiple tasks effectively
Excellent attention to detail and accurate record-keeping skills
Experience working towards targets and service-level agreements
Competence using Microsoft Office and customer management systems
A calm, empathetic and customer-focused approachIf you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Business)