Complaint Handler – General Banking

Description:

This is a great opportunity for a Complaint Handler to work with a major Retail Bank within their Complaints Operation. 

We are looking to build a team of experienced financial services colleagues, with particular skills in complaint handling, customer responses and investigating service-related problems.  

This is initially a 3-month contract, with a start date of 13th July, and comes with the likely option to extend further.  

You will be working Monday-Friday, on a shift allocated to you between the hours of 09:00am-18:00pm (40 hours per week) The first 2 weeks will be fully onsite in the Bank’s Glasgow City Centre offices for Training and Onboarding, followed by 3 days per week hybrid working post training.

What you’ll be doing as Complaint handler:

Investigating general banking complaints in relation to business accounts.
We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience:

Proven financial services experience.
Complaint handling or similar dispute resolution roles. 
If you are interested in the Financial Services role of General Banking Complaint Handler, please click apply online and upload a copy of your latest CV.

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