Community Safety Officer

Description:

Summary of Core Purpose
Responsible for providing an excellent front-line service managing and resolving cases of anti-social behaviour
and domestic abuse . Proactively reducing anti-social behaviour to create safer communities, sustain tenancies,
and achieve high levels of customer satisfaction and engagement.

Main Accountabilities
• Take a robust approach to tackling anti-social behaviour, enforcing tenancy terms and conditions, carrying out
investigations, serving notices and taking court action where necessary.
• Proactively support victims of domestic abuse working with partnership agencies and actively engaging in and
attending MARAC and other partnership forums.
• Proactively develop relationships and engage with local police, local and national enforcement agencies (e.g.
immigration services) and local authority enforcement teams including environmental health and anti-social
behaviour teams.
• Effectively prioritise and manage a caseload, whilst ensuring diligent record keeping and administration across all
areas of tenancy management. This includes the preparation of comprehensive casework, which can be required to
support robust tenancy enforcement.
• Act on the Community Trigger and other legislative requirements to be proactive in the management of anti-social
behaviour.
• Keep up to date on all developments in legislation, policy, regulation and best practice for the management and
resolution of anti-social behaviour.
• Proactively assess and address anti-social behaviour using a range of tools including referrals for mediation, home
visits, interviews, warning letters, acceptable behaviour contracts, injunction applications, possession proceedings and
any other remedies that might become available from time to time.
• Keep accurate and contemporaneous records of all steps taken to address anti-social behaviour and ensure accurate
drafting of court documents, witness statements collating of witness bundles, exhibits and other paperwork to ensure
the furtherance and progression of litigation.
• Work with external solicitors to successfully progress and pursue legal proceedings to resolve and eradicate anti-social
behaviour ensuring legal advice is obtained and followed where appropriate and ensuring that all deadlines set by
court rules, practice directions and court orders are adhered to.
• Undertake administrative tasks including documenting any tenancy visits/audits, drafting notices, assisting with the
processing of succession applications, transfer applications, and tenancy renewals in so far as they relate to the
management of Anti-Social Behaviour.
• Participate in the Housing Team duty service, providing front-facing housing service to customers.
• Ensuring 100% accuracy data accuracy on all data management systems wherever possible.
• Identify vulnerable and at-risk customers and make relevant safeguarding and other agency referrals as necessary.
• Carry out tenancy visits to homes to verify household occupancy details, responding to changes in circumstances as
required to support tenancy sustainment and reduce anti-social behaviour.
• Report and raise responsive and planned repairs to homes, estates and surrounding areas arising out of anti-social
behaviour cases as required.
• Make appropriate referrals to colleagues for suspected cases of tenancy fraud, welfare and benefits advice and
safeguarding/protection issues.
• Make referrals to appropriate external organisations (e.g. CAHMS, CMHT, social services, job centre, CAB, etc).
• Work in partnership with the Asset Management Team to ensure statutory obligations are being met in relation to
gas & electrical safety, fire risk assessments and any other installations where taking enforcement action is or could be
necessary.
• Work flexibly and out of hours where necessary to attend meetings, ensure proactive management of tenancy and
neighbourhood issues, and proactively manage anti-social behaviour cases.
• Take on other duties commensurate with this post as directed/delegated by the Community Safety Team Leader or
Housing Services Manager.

Relationships
• No supervisory responsibility.
• Collaborate with a variety of internal stakeholders: Asset Management, Finance, Customer Contact
Centre, Development Team, Lettings Team, PR and Marketing, Business Improvement.
• Collaborate with a variety of external stakeholders: DWP, local authorities, adult social care, children’s
services, CMHT, occupational health, environmental health, police, solicitors, housing advice services,
MP’s & local councillors, medical professionals.
 
Person Specification
Education:  GCSE or equivalent English & Maths
 
Essential Experience: 

ASB case management experience (essential)
Social Housing experience (essential)
Previous knowledge of Open Housing and REACT (desirable) Experience: 

Experience working in a front-line customer facing
role in the community.
Experience of delivering excellent customer
service.
Experience working in a fast-paced environment with sometimes complex problems that need solving within tight deadlines.
Experience in dealing with challenging and difficult behaviour.
Experience building good working relationships with internal and external stakeholders.
Experience in dealing with vulnerable customers and recognising when safeguarding and other protective measures are necessary.
Experience working with local authorities, housing associations and public sector clients  
Requirements:

Enhanced DBS 
Full UK Driving Licence (with business insurance) Duration:

3 months Location:
Maidenhead, Berkshire
 
Working Week:
Mon-Thu 08:45 – 17:15 (one hour unpaid lunch) and Fri 08:45 – 16:45 (one hour unpaid lunch)
37 hours per week paid