Community Manager

Description:

Role: Community Manager

Location: London

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services

Job Purpose:

Overview: This is an exciting new role for a strategic and dynamic Community Manager to take full ownership of building Advania's community strategy from the ground-up. Responsible for developing a comprehensive plan to acquire, engage, and retain community members from our broad customer base, this role will work across Advania UK's impressive portfolio of products and services, asserting customer advocacy as one of our primary growth levers.

Responsibilities:

Research and Planning:
Analyse the needs, interests, and behaviours of Advania's customers to inform community strategy.
Conduct research to identify the most suitable platform for hosting the community.
Develop a detailed community plan, including objectives, KPIs, and roll-out plan. Community Building:
Create and implement strategies to attract new community members.
Design and execute marketing campaigns to promote community membership.
Establish guidelines, policies, and best practices for community engagement. Engagement and Retention:
Foster a welcoming and inclusive environment for all community members.
Organise and moderate discussions, events, webinars, and other activities to drive engagement.
Develop a content mix, in collaboration with SMEs, influencers and the content team, to drive valuable experiences and insights to community members Community Management:
Monitor community activities and ensure compliance with community guidelines.
Address and resolve any issues or conflicts within the community promptly.
Collect and analyse feedback from community members to continuously improve the community experience. Performance Tracking and Reporting:
Track community growth, engagement metrics, and overall performance.
Prepare regular reports on community activities, engagement, and member feedback.
Use data and insights to refine community strategies and achieve goals. Qualifications & Experience:
Bachelor's degree in Marketing, Communications, Business, or a related field preferable.
Extensive experience in community management, customer engagement, or a similar role, preferably in the tech industry.
Skills and Competencies:
Strong research and analytical skills.
Excellent communication and interpersonal skills.
Proficiency in using various community platforms and social media tools.
Competent at planning, creating, and managing engaging virtual and in-person events
Strong organisational and project management skills
Experience using Asana is preferable.
Passionate about building and nurturing communities.
Proactive and self-motivated with a strategic mindset.
Empathetic and customer-focused with a knack for problem-solving.
Adaptable and able to thrive in a fast-paced, dynamic environment.
Confident networker, comfortable with working with stakeholders of all seniority levels Click here to explore our company benefits. for the list of benefits.

Select one: #LI-Remote, #LI-Hybrid, #LI-Onsite

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form