Community Liaison Officer

Description:

Permanent – 40 Hours per week

We are looking for a highly organised, motivated, and confident individual to deliver a full community liaison and customer care service to our Hertfordshire new build sites.

Previous experience in a Resident / Community Liaison role within the construction industry is essential. Experience in dealing with customers, members of the public and strong administrative skills are of great importance.

We require you to have excellent communication skills and a good command of the English language, as you will be our client’s initial point of contact for understanding their resident liaison requirements. You will also ensure consistent communication to both clients and residents throughout the project lifecycle, using relevant media platforms and arranged meetings/visits. In doing so, you will build customer confidence and satisfaction whilst promoting a positive company brand image.

Responsibilities will include undertaking community liaison activities such as events with local schools, colleges, and universities across the region to promote Lovell to future candidates, work towards our Section 106 & Social Value obligations and engage with the community. Also, you will attend resident and communication events including open forums, conferences, and meetings to support the community and ensure that any complaints are dealt with effectively.

Achieving our Considerate Contractors Scheme (CCS) requirements, working towards KPI targets for resident satisfaction and monitoring the Community Engagement Strategy will ensure that our residents and clients have the best customer experience possible.

Candidates should ideally hold a valid CSCS card; or you will be required to undertake the test to become a cardholder. You will also require a valid driving licence as you will be expected to travel to different sites.

Benefits

Bonus entitlement based on performance KPIs
Holidays - 26 days
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the Lovell Way to EV
Digital GP
Employee assistance programme
Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all