Community Engagement Officer

Description:

Purpose of Job:

To be responsible to the Corporate Community Engagement Lead for:

1. Making certain that residents have opportunities to engage and are at the heart of Royal Greenwich’s plans, service developments and improvements

2. Supporting the use of innovative solutions for community engagement that are seen as industry leading

3. Ensuring engagement activity is delivered within agreed quality and time parameters and meets the requirements of both the council and residents

Main Duties:

Community engagement

1. Play a supportive and proactive part in the organisation of resident engagement events, ensuring they are well managed and attended, delivered on time and within budget constraints

2. When necessary, support and provide advice to colleagues within the council for their engagement activity and be available to collaborate with them on the delivery of their own engagement plans and projects

3. Research and establish if required and facilitate when appropriate the development and delivery of community and public meetings, new engagement groups, forums and focus groups independently and alongside potential third sector organisations (face-to-face and online)

4. Support the community in being involved in engagement activity and Royal Greenwich colleagues by sharing the tools necessary to effectively contribute to engagement activities and consultations

5. Support, develop and implement a range of involvement initiatives both based on a menu of different engagement options that seek to engage residents and communities on their terms and in ways that they feel comfortable to express their views

6. In a personalised and resident centered approach, continually review the ways that we involve hard-to-reach groups and provide suggestions for improvements utilising non-traditional forms of engagement

7. Foster great community relationships with Greenwich organisations, the third sector, charities and internally across directorates and build a community register of engaged stakeholders

8. Facilitate and co-ordinate any corporate and borough wide surveying and benchmarking activity

9. Ensure community organisations, partners and the third sector are all able to participate in engagement activity, and be involved in the co-designing of activities when appropriate

10. Build and maintain effective community relationships with individuals, colleagues and bodies (internal and external). The list below is not exhaustive:

1.

1. Community groups

2. Residents

3. Councillors and Members of Parliament

4. Senior officers of the Council

5. Officers from various departments: Children’s Services, Adult Social Care, Culture Services, Housing Services, Environment Services and Council Regulatory Services, Council Communications and Events

6. Third Sector Organisations

7. Statutory Services

8. Regulatory bodies

9. Commercial organisations

10. Artists, performers, freelancers

11. Faith groups

12. Children’s and young people’s organisations

Communications and events

1. Support the creation of engagement activity materials as necessary for communications to residents and relevant stakeholders, ensuring that the information is clear, provides the right level of detail and avoids the use of jargon

2. Develop improved communications for the engagement of residents across a variety of channels and seek new ways to hear the voices of under-represented groups

3. Support and develop engagement materials suitable for a variety of community and council stakeholders. This may include;Newsletters, Leaflets and flyers, Online informatio, Social media activity and Translation co-ordination