Community Engagement Manager

Description:

Location: Flexible
Contract Type: Full Time, 35 hours per week
Salary: £48,451 per annum
Closing Date: 30 May 2024

Are you passionate about Community Development and Social Value? As Accent’s new Social Value & Inclusion Manager you’ll lead the design and development and implementation of these services for the Group across all our geographic regions. Given the increasingly difficult economic climate this role is vital to ensure that we’re adding value to the communities we serve and creating moments that matter for our customers.

As our Social Value & Inclusion Manager you’ll work closely with our housing, specialist housing, homeownership and asset management teams to co-ordinate and oversee grass root customer engagement, driving efficient customer engagement that will present opportunities for a collaborative approach to improve the communities in which we operate and improve customer satisfaction. You’ll also act as an advisory and consultancy service to wider teams across Accent, providing guidance and advice on available resources, tools and partners that can support customers ensuring our services are inclusive to all customers.

You’ll have:

Experience in the design and implementation of social value metrics.
Experience in the design and implementation of community development & inclusion strategies.
Experience of leading a team and delivering projects within a housing, community development or other public sector related environment.
You’ll be driven to achieve innovative, customer focused solutions whilst remaining commercially astute.
Experience of working with multi-disciplinary teams.
Be willing to travel to sites across all our regions as required. 
Ideally, you’ll also have:

An understanding of statutory changes impacting the social housing sector.
An active membership or willingness to become a member of the Chartered Institute of Housing.
A relevant qualification in community development or safety, environmental health of project management.
The successful candidate will be required to live within a commutable distance to one of our office locations (Bradford, Peterborough, Camberley, Stockton or Burnley).

We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs. We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £48,451 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. This post will also receive a car allowance of £1,250 per annum.  

What will you get from us?

In addition to a competitive salary, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
Employee Assistance Programme.
"Hapi" Benefits App with multiple discounts. 
Cycle to work scheme.
Who are Accent?

We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business. 

And we are a team. We live and breathe our values – we are Smart, we are Driven, we are Caring and we are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for. Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.

Join us and start your own journey with Accent. We aim to be number one, and you could help us get there. 

You may have experience in the following roles: Inclusion Manager, Community Development Manager, Community Engagement Manager, Community Services Manager, Social Value Coordinator, Housing Manager, Social Responsibility Manager, Community Program Manager, Housing Development Manager, Community Support Manager, Public Engagement Manager, etc.

REF-(Apply online only)