Communications Project Lead - Housing

Description:

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

Orbit is delighted to be recruiting for a Communications Project Lead to join the team on a 12 month FTC until mid-August 2027. This is a genuinely exciting opportunity to shape how we communicate one of the biggest operational changes at Orbit - the creation of our new in-house repairs team.

As Communications Project Lead, you’ll take ownership of communications for this transformation, helping colleagues understand, feel confident in, and get excited about the journey we’re on. From onboarding new teams to bringing our values to life, you’ll play a central role in building pride, clarity and belief across our repairs and maintenance workforce. You’ll also make sure that the rest of our colleagues are kept up to date with what’s happening.

You’ll work at the heart of a fast-moving programme, partnering with operational, people, reputation & brand, engagement and L&D teams to deliver clear, human, and engaging communications.

You’ll help shape how our new in-house repairs service lands with new and existing colleagues and ultimately how we deliver services to our customers. Great communication is critical to building trust, confidence and pride during change - and you’ll be at the centre of making that happen.

This is an agile working role with roughly one day per week based out of our Coventry office (subject to change based on business need/in-person meetings). This role is part of People and Strategy where you'll help us to build a culture and brand that people want to be part of.

What you'll achieve

Leading in-house repairs team communications

Own and deliver the communications plan for the in-house repairs transformation
Turn complex operational change into clear, simple, and engaging messagingSupporting onboarding and integration

Partner with People, Engagement and L&D teams to support onboarding of new repairs colleaguesCreating engaging, frontline-focused comms

Tailor tone, language and channels to suit operational colleagues (non-desk-based audiences)
Use a mix of channels - including events, toolkits, visuals, audio, video and face-to-face engagementDriving engagement through storytelling

Bring to life the difference in-house repairs will make to our customers and communitiesSupporting wider programme activity

Work closely with the Internal Communications Manager to support related projects, including:
New technology rollout
New repairs partners
Awaab’s Law Phase 2 implementation
Broader Everyday Excellence transformation programmeWhat you'll bring

Essential skills

Proven experience in communications roles delivering large-scale change programmes
Strong understanding of operational environments - ideally within property, repairs, maintenance or housing
Experience supporting people change, onboarding and cultural integration
Able to adapt tone and style for different audiences - particularly frontline colleagues
Strong stakeholder management - especially at a senior level
Experience creating engaging content across formats (written, visual, audio, video, events)
Proven experience in corporate communications, preferably within housing, public sector, or regulated industries
Driving licence and access to a carWhy Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check