Commercial Gas Heating Manager

Description:

Job Title: Commercial Gas Heating Manager

Contract Type: Permanent 

Salary: £57,000 per annum

Working Hours: 35 hours

Working Pattern: Monday - Friday

Location: Arlington House, Camden - Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Commercial Gas Heating Manager

The Property Services Directorate manages the repairs and maintenance service to over 22,000 properties across London, the South East and Home Counties. 

The directorate undertakes repairs, servicing, voids and planned maintenance work to our customers’ homes via our inhouse team and a variety of contractors and service providers who are employed on our behalf.  This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes.  Our work also includes statutory and regulatory compliance checks. 

Our DLO provides gas/heating repairs and servicing to residents and the service is supported by external contractors.  Our aim is to provide a first class, customer focused service for heating, gas and alternative technologies, working closely with the wider property services team. The successful applicant will be responsible for managing the service, through a team of supervisors and operatives, and external contractors responsible for delivering communal repair and installation and ensuring that excellent levels of compliance are maintained.  In conjunction with OHG health and safety team, the Heating Manager will ensure safe working practises are adhered to and works are delivered on time, in budget and to a high standard ensuring OHG meet its statutory, regulatory and policy requirements.

About you

We are looking for someone with:

Gas safety management including previous management of a DLO/sub-contractors

Minimum domestic ACS & Commercial qualified

Full driving licence

Line Management experience, within a social housing environment.

Computer literate and skilled with Microsoft word, excel and office

Data management skills

Budget Management skills

Project Management 

Why Riverside?

One Housing is a part of Riverside.  At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers.  For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension 

28 days holidays plus bank holidays

Flexible working options available

Investment in your learning, personal development and technology

A wide range of benefits

Diversity and Inclusion at Riverside: 

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 

This role also falls under our Ethnic Diversity guaranteed interview scheme.  If you are ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Effective line management of the Commercial Heating Team with support from supervisors.  You will lead, manage, motivate, engage and support the team to deliver a customer focused service.  Provide leadership to the team through effective coaching, mentoring, toolbox talks, 121s and team meetings. 

Ensure team members understand their role and areas of responsibilities. 

Influence decisions to support continuous improvement within the directorate to ensure quality of service by understanding the market and trends

Workforce planning to ensure the service supports delivery of an efficient and effective service and achieves 100% compliance.

Contract management of subcontractors, ensuring KPIs are met and regular meetings are held.

Responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures.  Ensure personal development plans are reviewed regularly. 

Ensure data is captured and managed accurately and supports the business and organisations needs

Ensure that all statutory, regulatory and policy requirements are complied with always.

Understanding and adherence to One Housing Group’s Financial and Procurement procedures 

Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.

Responsible/Accountable for keeping the Gas KPI at 100%

Prepare, manage, and monitor the gas and heating budget and attend budget review meetings.

The timely production of management reports to support service delivery and meet business requirements.

Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing.  Analyse and capture lessons learnt and ensure these are shared with the senior management team and wider administrative team, processes are reviewed to avoid similar occurrences and where required, additional training is arranged.     

Research and provide expert advice on gas and other related technologies to ensure OHG optimises its policies and processes.

Complaints resolution

Act as an ambassador for the service, actively building positive working relationships with key internal and external stakeholders.  Attend meetings within and outside of business hours, when required.  

Principal Duty Holder for Gas for One Housing

Any other reasonable duties to support service delivery

Person specification

Knowledge, Skills and Experience

Essential

Gas safety management including previous management of a DLO/sub-contractors

Minimum domestic ACS & Commercial qualified

Full driving licence

Line Management experience, within a social housing environment.

Computer literate and skilled with Microsoft word, excel and office

Data management skills

Budget Management skills

Project Management 

Desirable

Health and Safety qualification

Part P and unvented hot water qualifications

Commercial ACS

Good Report writing