Commercial Excellence Director

Description:

For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories including obesity and rare blood and endocrine diseases.

Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as Best Places to Work and Vitality – Britain’s Healthiest Workplace.

The position

Are you ready to lead the change in driving customer excellence and frontline effectiveness in the dynamic pharmaceutical sector?

Look no further! We're seeking a visionary leader to join our Customer Engagement team in the UK.

In this role you will:

* Lead a team of 12 talented individuals, to shape and implement cutting-edge strategies for customer and frontline excellence.

* Mentor and develop top talent, fostering a culture of growth and innovation.

* Collaborate with key stakeholders to harness insights and drive impactful change.

* Embed data driven mindset in successful and growth oriented organisation.

* Drive operational excellence and resource optimization to maximize ROI.

* Lead the change in developing insights that fuel our growth strategy.

Above all, you should be an experienced capable people leader committed to driving change, unlocking Novo Nordisk's potential by translating insights into tangible results. If this resonates with you, this role might be the perfect fit.

Qualifications

To succeed in this role, we imagine that you have the following qualifications:

* A bachelor's degree or equivalent in fields such as business, finance, economics, statistics, mathematics, or related disciplines.

* A proven track record in pharmaceutical analytics or customer intelligence, with knowledge of NHS framework are fundamental.

* Experience in field force effectiveness and frontline capabilities role.

* Strong leadership skills and proven managerial experience, with a knack for fostering innovation.

* A collaborative spirit and a passion for making a difference with a drive to continuously learn and grow in a fast-paced environment.

* Secondary line leadership experience is an advantage.

* Professional qualifications in marketing, business, market research or business informatics are advantageous.

About the department

You will lead the outstanding Customer & Frontline Excellence department, overseeing three teams: Customer Insights, Data & Platforms, and Frontline Excellence. As part of our Customer Engagement framework, this department collaborates with the Customer Experience team to transform our organization's customer engagement approach.

You will oversee a team of 7 direct reports, along with 3 indirect reports and manage 2 HCs within GBS.

Working at Novo Nordisk

Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Together, we go further. Together, we’re life changing.

What We Offer

* Bonus: We do our best work to succeed together. When goals are reached, you’ll be rewarded through our bonus scheme.

* Your workplace: Our offices will be your primary workplace but with flexibility to work 2-3 days at home during your working week.

* Pension: a market leading pension scheme with generous employer contributions

* Wellness: We want you to be your best self, so you’ll have access to an award winning Wellness programme, including Private Medical Insurance.

* Insurances: All colleagues are covered by our private medical, life and disability insurance which provides protection and peace of mind.

* Inclusive culture: our culture is one of care, support and respect for our people. We are committed to making your workplace safe and believe that a transparent, inclusive culture and leadership is the way to empower every individual to do their very best.

Deadline

Please apply before 08/07/2024.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing