Colleague Resolution Team Manager

Description:

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The Colleague Resolution Team Manager is responsible for overseeing and managing the Colleague Resolution Team within the Human Resources (HR) department. This role involves ensuring that colleague concerns and disputes are handled efficiently, fairly, and in accordance with company policies and legal requirements.

This role is part of People and Strategy where you'll help us to build a culture and brand that people want to be part of.

What you'll achieve

The manager will lead a team of HR professionals that is in place to provide both colleagues, HR Business Partners and managers with immediate resolution advice on day-to-day people issues including colleague grievance, disputes, disciplinary matters, enhancing individual performance, colleague health and safety, occupational health, absence. The Colleague Resolution Team is the first port of call when individual and people leaders need advice and support.

Oversee the resolution of colleague disputes and conflicts, ensuring a fair and consistent approach.

Ensure that company policies and procedures are applied consistently and correctly in all colleague relations matters.

Manage and oversee investigations into colleague complaints and grievances, ensuring thorough and impartial investigations.

Work closely with other HR teams, managers, and department heads to address and resolve colleague relations issues.

Liaise with external legal partners and regulatory bodies as necessary to ensure compliance with employment laws and regulations.

Analyse trends in colleague relations issues and provide insights and recommendations to senior management.

Lead, mentor and develop the Colleague Resolution team, fostering a culture of continuous improvement and professional development.

What you'll bring

Essential skills

Relevant HR qualification or qualified by experience.

Demonstrable skills in mediating and resolving workplace disputes and conflicts.

Proven ability to lead, manage, and develop a team of HR professionals.

Intermediate level in Microsoft Word and Excel.

Ability to analyse data and identify trends to inform decision-making.

Familiarity with employment laws and regulations, ensuring compliance in all colleague relations matters.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive.  For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application

Interview(s)

Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check