Details:
- Salary: £45,000 - 60,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Chippenham Wiltshire
- Date: 3 weeks ago
Description:
Cloud Marketplace Operations Expert
Chippenham – Hybrid after Probation
Up to £45,000 (£60k OTE) + Benefits
Company Overview:
Our client ranks among Europe's leading IT service providers, known for their expertise, partnership, and forward-facing outlook for 40 years. They prioritize being close to their customers, with over 85 system houses and e-commerce companies across 14 European countries. Catering to midsized businesses, large corporations, and public-sector organizations, they offer a blend of direct IT product sales and extensive systems integration services. They provide comprehensive solutions locally, throughout Europe, and worldwide through IT alliance partners on every continent.
Role Overview:
As a Cloud Marketplace Operations Expert, you will play a pivotal role within the Software Pillar of the Technical Pre-Sales function of Business Solutions and Services. This role encompasses licencing, contracts, compliance, Software Asset Management & Compliance, and a multi-marketplace approach. You will support streamlining and managing the marketplace portfolio across multiple business units, leading and managing the onboarding of new customers, and aiming for a 100% retention rate. Your expertise will be vital in providing high-standard service across various software solutions and platforms, especially within the Microsoft portfolio.
* Daily management of the Cloud Marketplaces.
* Oversee the marketplace inbox, addressing billing issues, credits, manual orders, and invoicing.
* Monitor and support incoming customer communications regarding support and licence/product queries.
* Manage the onboarding process for monthly billing until customer engagements transition to the Customer Success Manager.
* Proactively manage and secure software renewals, working towards a 100% retention rate and upsell/cross-sell opportunities.
* Build strong relationships within the wider business and collaborate with external suppliers.
* Serve as the first point of contact for updates and support calls regarding licensing and commitment requirements.
* Manage Microsoft admin permissions for customers.
* Assist in presenting new and renewal proposals.
* Streamline Cloud Marketplace offers to include a wider portfolio (Adobe, AWS, Google, etc.).
* Deliver customer marketplace demos to encourage self-service adoption.
* Support Vendor Alliance Managers by collecting revenue statistics and monitoring the success of growth across key Marketplace vendors.
Candidate Requirements:
* Minimum of 3 years of experience with Microsoft tools
* High level expertise in Microsoft licensing.
* High-level knowledge of Microsoft Partner Centre and Adobe licensing.
* Proficiency in Adobe Partner Connection.
What We Offer:
* Hybrid working (3 days in/2 days out) after a successful 3-month probation period.
* Competitive starting salary.
* Convenient location near the M4 in Chippenham.
* A supportive, fun, and hardworking culture with social events.
* Perks including incentives (holidays, vouchers, lunches, spot prizes).
* Top-of-the-range technology for office and home working (laptops, screens, latest iPhone, etc.).
* Subsidized health care/medical benefits.
* 25-30 days of annual leave plus bank holidays, with an optional 2 weeks unpaid leave (increases with tenure).
* A progression plan featuring training and mentor programs