Clinician Support Administrator

Description:

Together Dental is a vibrant community of dental practices across the UK. We are all individual but two important things bring us together: a commitment to work to the highest ethical standards and offer respect, trust and excellence in treatment. Would you like to come and join us?

We are looking for a Clinician Support Administrator on a full time, permanent basis.

Main Purpose & Goals:

Responsible for managing and overseeing all aspects of a patient’s journey through to completion of care and treatment once presented with a lead from the Lead Generators for specified Clinicians. Working closely with designated clinicians, practice teams, Team Leaders and Business Development Managers, your role is to ensure that effective communication and administrative duties are applied consistently to an exceptional standard for, on behalf of and/or together with your assigned clinician. Ensuring that every patient's experience and journey with Together Dental is of outstanding quality alongside practice teams.

Place of work: You will be based in the Wellingborough practice. You will also be required to attend the Support Office in Watford at least once per month and travel to practice locations where your assigned clinicians are based may also be required.

Working pattern:

Monday to Thursday 09:00 – 18:00pm

Friday 08:30 – 17:30

• Call new leads presented with by the Lead Generators for you assigned Clinicians within the agreed set turn around to ensure lead conversion.

• Maintaining regular contact with relevant patients from first contact through to delivery of patient care and treatment via several communication methods.

• Conducting courtesy calls following treatment delivery and obtaining patient testimonials for Clinicians to build portfolio.

• Adhering to SLA’s set to ensure efficient and effective lead turn around

• Working closely with Lead Generators, Business Development Managers and assigned clinicians to ensure the successfully delivery of patient care

• Providing excellent service and communication to the clinician, practice teams, and Business Development Managers on the patients journey from start to end

• Provide weekly reports based on activity and patient conversion to Senior Lead Generator

• Providing finance options and available treatments to patients to drive conversion from enquiry to treatment delivery

• Attending and supporting with events for your designated clinician to support driving treatment opportunities and conversion stats. Including but not limited to; Invisalign open day or a smile makeover.

• Work closely with the Lead Generators supporting the delivery of private revenue through the various patient touch points

• Build and sustain strong working relations within operations to support with operational, organisational and commercial growth

• Support to achieve consistent high levels of referral to conversion V1 Clinician Support Administrator November 2023

• Tracking of performance indicators relating to conversion and non-conversion, providing recommendations for delivery improvement to operational teams

• Assist and perform other tasks as reasonably requested by Senior Lead Generator, Clinician or Business Development Manager which could enhance patient care or treatment opportunities for your designated clinicians

• You will be required to attend the Support Office at least once per month and travel to practice locations where your assigned clinicians are based may also be required

We are looking for:

•Someone who is collaborative, driven, detailed and agile

• Exceptional delivery of lead conversion for specified clinicians

• Achieve and deliver against any set targets

• Through exceptional team work and communication with patients, designated clinicians, Business Development Managers, Lead Generators and Senior Lead Generator grow and drive outstanding organisational performance

• By being close to the detail, is able to ensure patient and stake holder needs are being continuously met, implementing solutions where necessary to deliver excellent patient care as the main business focus

• Demonstrate Together Dental’s Company vision and values

In return we can offer you a great range of benefits including:

* Staff referral schemes

* Discounted dental treatment after 6 months service, extended to family after 12 months.

* Support from our People Team, Finance and other support teams should you ever need it.

* Fully funded DBS checks

* Access to an Employee Assistance Platform, your mental well-being matters to us!

* Further education/qualification funding and support

* Career mobility and progression opportunities

* Auto enrolment into a pension after 3 months service