Client Support Team Coordinator

Description:

Client Support Team Coordinator

As a Corporate Office Support Executive, you will play a critical role in ensuring the smooth operation of our client's corporate office environment. Your primary responsibility will be to provide comprehensive administrative support to senior executives and departments, facilitating efficient communication, organisation, and coordination within the corporate office. This role requires a high level of professionalism, discretion, and attention to detail to uphold the standards of excellence expected in a corporate setting.

You will play a pivotal role in ensuring exceptional client satisfaction and seamless execution of corporate events. Your leadership will be instrumental in guiding and motivating a team of client support specialists to deliver unparalleled service to our clients.

Responsibilities:

Client Relationship Management: Cultivate strong relationships with clients, understanding their needs, preferences, and feedback to enhance service delivery and exceed expectations.
Event Coordination: Oversee the coordination and execution of corporate events, ensuring all logistical aspects are meticulously planned and executed flawlessly.
Issue Resolution: Serve as the primary point of contact for escalated client issues, providing timely and effective resolutions while maintaining a high level of professionalism.
Collaboration: Collaborate closely with other departments such as sales, marketing, and operations to ensure alignment on client needs, event requirements, and overall business objectives.
Administrative Support: Assist with administrative tasks related to client support, including scheduling appointments, preparing documents, and maintaining client records and databases.
Documentation and Reporting: Maintain accurate records of client interactions, event details, and support activities, and generate reports as required to track progress and identify areas for improvement.
Team Support: Provide support to the client support team members, assisting with workload distribution, training coordination, and other tasks to ensure the team operates efficiently and effectively.
About You:

Proven experience in an administrative or executive support role within a corporate environment, demonstrating proficiency in office management tasks and executive assistance.
Excellent organisational skills and attention to detail, with the ability to prioritise tasks effectively and manage multiple deadlines in a fast-paced environment.
Strong communication and interpersonal skills, with the ability to interact professionally with colleagues, executives, and external stakeholders at all levels.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience using office management software and tools for scheduling and document management.
Discretion and confidentiality in handling sensitive information and corporate matters.
Proactive problem-solving abilities and a customer service-oriented mindset, with a willingness to take initiative and go above and beyond to meet the needs of the corporate office.Job Offer:

Brand New Role!
Luxury office facilities
Central Birmingham location
Full time hours
Up to £32,000
Incredible benefits!At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data