Details:
- Salary: £26,000 - 28,000 - Annum
- Job Type: Temporary
- Job Status: Part-Time
- Salary Per: Annum
- Location: Cardiff
- Date: 1 day ago
Description:
Client Services Representative (Front of House / Business Centre)
Salary: £26,000-£28,000 (DOE)
Hours: Full-time, Mon-Fri, 08:30-17:00
Benefits: 25 days holiday, private healthcare, life assurance, pension, discretionary year-end bonus
Location: Cardiff
We are looking for a sharp, customer-first Client Services Representative to be the face of our business centre and keep day-to-day operations running smoothly. This is a brand-new site (24 offices / approx. 140 desks) with occupancy building over the coming months - ideal for someone who thrives in a hands-on, high-standards environment and is confident working independently.
What you'll be responsible for
Front of house & meeting rooms
Own reception: greet visitors and occupiers professionally and build strong relationships fast.
Keep reception and breakout areas immaculate and guest-ready at all times.
Ensure reception cover is maintained 08:30-17:00.
Manage meeting rooms end-to-end: bookings, set-ups, presentation, catering and AV readiness (liaising with AV support to fix faults quickly).
Customer service & centre operations
Deliver an outstanding occupier experience - anticipate needs, solve problems, follow up.
Monitor the running and presentation of the centre; log, report and escalate issues promptly.
Liaise with contractors and suppliers (cleaning, handyman, maintenance) to maintain service standards.
Support move-ins and provide welcome packs, including Health & Safety information.
Liaise with the internet/telephony provider where occupiers raise queries.
Admin, billing & reporting
Capture additional services (e.g., catering/ad hoc requests) and provide billing info within agreed timescales.
Maintain accurate CRM records and activity logs.
Support weekly/monthly reporting on sales and occupancy.
Sales & marketing support
Handle enquiries, coordinate viewings and support licence renewals (with senior oversight).
Maintain relationships with brokers/agents and support local marketing and social media.
Spot opportunities to increase revenue through centre products and services.
What we're looking for
Confident, polished and genuinely service-driven.
Organised, detail-focused and able to juggle multiple priorities.
Reliable, punctual and comfortable working independently.
Background in reception, hospitality, serviced offices, facilities coordination or customer-facing admin is an advantage.
Additional info
You'll be based primarily on the first floor. A separate ground-floor reception team supports the wider building. Parking allocation is to be confirmed (likely available)