Client Services Manager

Description:

Client Services Manager - Property Sector
Aztec, Bristol
Salary: £30,000 - £32,000
Hours: Monday to Friday, 8:30am - 5:00pm
Contract: Permanent

Are you from a Beauty, Travel, Recruitment, Estate Agency, Flight Attendant background, or currently working in house lettings or property but looking for a change?

We are looking for a confident, enthusiastic, and commercially minded individual with excellent customer service and strong face-to-face people skills. This is an exciting opportunity to join a well-established property company in a key Client Services Manager role.

You will be someone who is comfortable in a fast-paced, client-facing environment, confident in building relationships, and capable of opening doors to new business opportunities. A proactive, motivated attitude and strong communication skills are essential.

The Role

This position plays a vital role in the financial and operational success of the centre. You will be responsible for driving sales performance, increasing occupancy, and ensuring excellent client service delivery while supporting the wider objectives of the business.

You will work closely with the Directorship and be expected to demonstrate strong organisational ability, attention to detail, and the ability to manage multiple priorities under pressure. A team-focused mindset and a commitment to delivering high standards of customer service are essential.

Key Responsibilities

Operational and Financial Management:

Full accountability for the financial and operational performance of the centre
Management of financial procedures and operational efficiency
Responsibility for maintaining strong commercial performance
Working within agreed annual budgets to achieve financial targets
Monitoring and managing aged debtors effectively
Understanding and reviewing profit and loss reports and cost control
Identifying and implementing opportunities for additional revenue
Preparing and presenting lettings and revenue plans when requiredSales and Marketing:

Building and maintaining relationships with brokers and commercial agents
Promoting available space under agreed commercial terms
Driving occupancy levels and achieving sales targets
Managing licence agreement renewals to retain and grow revenue
Developing relationships with corporate occupiers and key local businesses
Identifying opportunities for short-term expansion and project-based requirements
Maximising revenue from all services within the centre
Networking with influencers, public sector contacts, and inward investment bodies
Assisting with the creation of marketing materials
Identifying and implementing local marketing initiatives
Handling enquiries, conducting viewings, negotiating deals, and completing contracts
Using social media in a creative and professional manner
Developing and supporting promotional campaigns for the business centreClient Services and Business Development:

Attracting new clients and retaining existing customers
Providing excellent customer service at all times
Developing long-term client relationships
Supporting ongoing growth and expansion opportunities
Ensuring smooth communication between clients, brokers, and internal teamsSkills and Attributes Required

Excellent communication and interpersonal skills
Strong organisational ability and attention to detail
Confident, enthusiastic, and proactive approach
Ability to multitask and work under pressure
Strong customer service focus and commercial awareness
Ability to work effectively as part of a team
Sales-driven mindset with a desire to contribute to business growth
Adaptable, resilient, and motivatedBenefits

25 days holiday plus bank holidays
Pension scheme
Healthcare
Life assurance