Client Services Manager / Customer Success Manager

Description:

Client Services Manager / Customer Success Manager

* Bracknell - office-based

* £30,000 – £40,000 DOE

* Full Time

Do you get satisfaction from making things run smoothly for clients and getting those clients to a better place than they were before?

This is a role for someone who thrives on delivery and genuinely cares about client outcomes. Not just keeping clients happy, but taking them somewhere better than where they started.

You're organised and detail-oriented, credible and articulate, with a presence that clients find reassuring. Consultative by nature you're also someone who can challenge a client's current thinking, not to win an argument, but to guide them on a journey to reach possibilities they didn't know existed.

If you turn ambiguity into action, make quality a habit, and care deeply about the people you work with, read on.

Why This Role?

* Real ownership of client relationships from early on

* Exposure to technology-enabled service delivery across multiple sectors

* A visible role where your contribution genuinely matters

* A collaborative team and experienced leadership who invest in people

* A business that's growing, with the career development that comes with it

About Us

We're an established and growing tech-enabled services business working with clients across the charity, commercial and enterprise sectors. We don't just provide software we combine our technology with hands-on, account-managed delivery. That means our clients get real people, real relationships, and real outcomes.

The Role

You'll be the day-to-day point of contact for a portfolio of client accounts — the person clients rely on, and the person internally who makes sure delivery actually happens.

This is not a sales role. It's not about chasing revenue or running marketing campaigns. It's about being excellent at managing relationships, coordinating delivery, and continuously improving how we serve our clients.

Day to day, you'll be:

* Acting as the primary contact for your client accounts, building trusted stakeholder relationships

* Leading client meetings, service reviews and operational updates

* Translating client requirements into clear, actionable briefs for internal teams

* Coordinating multiple projects and workstreams simultaneously

* Tracking timelines, risks, actions and dependencies, and flagging early when something needs attention

* Spotting opportunities to improve workflows and service quality

* Working closely with technical, delivery and support teams to ensure things go out accurately and on time

What We're Looking For

Essential

* Experience in a client-facing role — client services, account management, project coordination or similar

* Strong communication and stakeholder management skills

* Proven ability to manage multiple priorities without dropping the ball

* Organised, detail-oriented, and comfortable taking ownership

* Able to manage ambiguity and turn requirements into action

Desirable

* Background in technology-enabled services, CRM, or operational delivery environments

* Experience working alongside technical or development teams

Strong Account Executives or client-facing delivery coordinators who are ready for more responsibility are very welcome to apply.

A Note on Who We'd Love to Hear From

This is a full-time role, and we're genuinely open about the kind of person who might suit it. If you've been working part-time and you're ready to step back into a full-time role, we'd love to hear from you. Equally, if you've taken a career break whether for family, caring responsibilities, or anything else and you're looking to return to work, this could be a great opportunity. What matters to us is your experience, your attitude, and what you can bring to our clients. We're happy to have an informal conversation before you decide whether to apply formally. Email to book a call.

Alternative Job Titles: Client Delivery Executive / Account Coordinator / Client Account Coordinator / Customer Success Executive / Client Relationship Executive / Client Services Specialist / Customer Delivery Executive / Customer Services Executive / Customer Relationship Executive / Customer Engagement Executive / Client Engagement Executive, Executive Assistant

We welcome applications from all backgrounds. If you have the skills and attitude, we want to hear from you.

Foster Growth Limited provides services as an agency and an employment business