Client Services Manager


Details:
  • Salary: £38,000 - 42,000 - Annum
  • Job Type: Permanent
  • Job Status: Full-Time
  • Salary Per: Annum
  • Location: Nationwide
  • Date: 6 days ago
Description:

Our mission is to be the best as simplifying the world of flexible work with innovative and equitable employment solutions so that everyone succeeds; anywhere, easily, and compliantly.

CXC occupies a unique position as the world’s largest privately held Contractor Management Organisation. We design, manage, and deliver outsourced contractor management programmes across the globe, with operations in 71 countries and with ambitious growth plans.

We are privileged to work with some of the largest international enterprises, coolest start-ups, and large technology companies, providing them with compliant contractor management and payment programmes. CXC is entrepreneurial, agile, and above all, a great place to work.

Our core values.

CXC is a workplace like few others. Our people retention vastly outshines our talent and industry competitors. With shared values that are lived by all, our team is empowered to deliver a high-grade service that our clients have come to expect from the CXC brand.

Position Objectives & Responsibilities

* Relationship management related to all requirements in the implementation of new client solutions.

* Establish and develop relationships across the client’s business including senior managers / directors and line managers.

* Ensure a smooth on-boarding process for both transition and newly hired Contingent Workers and proactive management to ensure they are engaged throughout the onboarding process and during their assignment

* Responsible for the contingent worker care and management throughout their assignment. · Responsible for ensuring the 100% adherence to all respective legal & compliance processes are completed satisfactorily throughout the on-boarding process.

* You will be the first point of contact for clients and contingent workers.

* Assist in the construction and maintenance of client specific operations manuals and operating processes and procedures.

* Ensure all requirements are entered onto and managed on the respective systems including the VMS platform and ensuring that data is 100% accurate and up to date.

* Manage daily trackers to ensure accurate overviews can be provided at short notice

* Manage and deliver ad hoc project work as required directed by the management team.

Qualifications & Experience

* A-level or equivalent job experience.

* Onboarding of candidates experience.

* Administration experience in a fast-paced, professional setting.

* Strong organisational and the ability to multitask.

* Excellent diligence.

* Effective verbal and written communication skills.

* You will be able to use your own initiate; own the outcome and be service / delivery focused. · Proficiency in using a VMS, CRM and HRIS system (training provided).

* An initiative-taking and collaborative approach to problem-solving.

* A commitment to upholding the highest standards of compliance and quality.

* A recruitment background would be ideal, with some knowledge of employment legislation.

* A European language would be useful.

Skills & Knowledge

* Outstanding stakeholder management, communication and influencing skills.

* A strong drive to achieve, resilience, flexibility, and commitment to delivery.

* Experience of managing the full cycle of onboarding pre-identified workers.

* Evidence of flexibility within your current / previous roles.

* Strong attention to detail and administration skills (strong excel and PowerPoint skills is highly desirable)

* Open minded, inventive with commercial thinking and a solution-focused mindset

* Team player with a proven ability deliver to tight deadlines

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