Client Services Manager

Description:

Client Services Manager

Gloucestershire

Permanent, Full Time (37.5 hpw)  

Salary £27,000 per annum, with great benefits including Health Cash Plan. Optional On call shift payment of £14.30 per session  

Home, a place where you belong   

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Adult Accommodation Based Support (ABS) team to deliver person centred housing related support and make it a Great Place To Work for our colleagues!  You’ll manage our service in Gloucester and Stroud which houses 21 customers in 1 property in Gloucester and 3 properties in Stroud.

We provide short term accommodation and housing related support to vulnerable customers with complex, multiple and high-level support needs, this includes support relating to housing, budgeting, employment, education and training, drug/alcohol issues, offending behaviour and mental wellbeing.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!  

Typical day as a Client Service Manager   

Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.  

You’ll coach your team and manage individual and team performance.   

You’ll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded. 

You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.  

You’ll ensure the quality of the service evidenced by key performance indicators (KPIs) and customer satisfaction surveys, and empowering customers and colleagues alike.   

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!  

You have   

Great people skills, ability to communicate and understand where people are in their life. 

The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.   

Ideally, you’ll have experience of leading a team or taking a lead role on a project, and have the knack for empowering and developing others.  

Experience of delivering support in a housing or care environment.   

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!  

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team   

You’ll join Michelle White who will be your manager and you’ll work alongside Rea Deacon who will manage the Adult ABS Service in Cheltenham and another new Client Service Manager who will manage the Yong People’s Service. We’re super passionate about what we do!

Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers.  

Job details   

Flexible working hours - we’re open to agreeing a work pattern with you).  

Your team will work shifts on a rota from 8am-8pm 7 days a week. You’ll be able to take on on call shifts if you would like to, but this is not compulsory. You’ll manage your own diary.

You’ll need to work flexibly from different properties in the service to ensure colleagues and customers are well supported.

You’ll spend the majority of your time working in the service; however you may choose to work from home occasionally in order to focus on a task or project.  

You will need to be able to use technology for communicating with your team and stakeholders, for reviewing and recording information and for monitoring performance against KPIs.

You’ll need an Enhanced DBS check done and we pay for that.  

A place where you belong  

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. !  

What’s in it for you?  

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.    

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.   

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!  

Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.   

Explore our benefits in detail on our website.    

Find out more   

Click APPLY NOW to see our  , , and for . Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at