Client Relationship Administrator

Description:

The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services.

We’ve gone from strength to strength over recent years, as a result we are hiring a Client Relationship Administrator to join our Vulcan Inspection Services team, based in Stratford Upon Avon. The roles key objective is to be part of the NFU Mutual Account Team and ensure one of our largest clients receives the highest level of service.

Who we work with is everything to us, our relationships with customers really matters. We love working with people who think like we do and as a Client Relationship Administrator, you will be responsible for delivering an outstanding service and be a key contact in the team.  This role is a 6 month fixed term contract. 

What will I be doing?

You will be working as part of the NFU Mutual Account Management Team to ensure the client receives the best service. Reporting into our Account Director, you will be a key contact for customers, agents, underwriters and our Engineer Surveyors, and you will be responsible for ensuring all queries (phone, email and face to face) are managed through to resolution. You will use our CRM system to create and maintain customer contracts and will become an expert in our innovative new inspection portal.

Some of your responsibilities will include:

Creating and maintaining customer records and contracts on our CRM system and our NFUM Engineering Inspection Portal

Providing outstanding Customer Service and managing all queries through to resolution

Supporting growth and development activities for engineering inspection and across the BES Group’s additional services

Working with our customers to resolve complaints in line with the FCA guidelines

Building and maintaining excellent relationships across NFU Mutual, and providing excellent service at all times

Developing excellent internal networks with key BES Group stakeholders in order to influence our service proposition

Working as a member of a team to achieve all targets and KPI’s

Supporting the Account Director with all administrative and planning tasks

What makes BES Group a great place to work? 

Our people and our customers come before everything else and that will never change. Knowing we always do the best job we can with absolutely no compromise means everything to us.

If you work for us, you will get the below and, so much more: 

Competitive salary of £23,000 (dependent on experience)

A comprehensive training programme

We offer a flexible working approach, with 2 days being in the NFUM office in Stratford Upon Avon (you must have suitable wifi, and provide your own office set up at home)

Opportunities for progression

Shiny new Surface Pro 

A day to celebrate just you, with your birthday off

Option to buy extra holidays for special events

Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts

The support of a superb employee assistance programme

Up to 10% pension contribution

What experience do I need?

Our team consists of the best people, we should know, we trained them! You don't need heaps of experience, just the right attitude and aptitude for what we do!

You will:  

Offer experience in a customer service role; with email, phone and face-to-face experience

Previous knowledge of a CRM system

Experience of producing complex reports

Excellent communication skills with the ability to liaise with colleagues and customers at all levels

Have the enthusiasm to deliver a refreshing customer experience, every time

A strong team player with a positive attitude

A flexible and adaptable approach (some UK travel maybe required)

Offer solid Microsoft Office skills

Ability to work under pressure and remain resilient

Be reliable; There’s something about being dependable that we all think matters

 Next Steps

To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process.

We want to inspire everyone to see how important safety is and we expect the same from our people.  And if you’re on the same page as us about that and you’ve got the right skills, experience and attitude, you’ll fit right in.  Simple.  We’re all about diversity and inclusion and that means we want our people to be themselves.  We’re delighted to be an equal opportunities employer and that will never change!

BES Group, Your Safety, Our Focus