Details:
- Salary: £29,000 - 31,900 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: EC2A Old Street Greater London
- Date: 1 week ago
Description:
Job Description
Client Experience Co-ordinator
Our client is creating a personalised global eco system designed for the future of work.
With these values and pillars in mind, the company designs environments where people love to work. Spaces where people can create and be productive. Homes away from home. They embrace a win-win mindset with their friends of the brand and through hard work, innovation, and a low waste culture, they provide the best office space solutions for their clients. However, it's not just about office space, their mission is to connect people to one another and to their neighbourhoods, strengthening community while maintaining privacy.
Joining their team is all about being part of a high growth, fast moving, and ambitious company and they are currently seeking a client / customer experience co-ordinator.
They are looking for people with a proactive approach, who are true team players, with a mindset that want to help them scale in structured and creative ways.
About the role
You will be the company’s welcoming face for all the people attending their flagship building. Working closely alongside your manager, the General Manager (GM), you will also be supporting the day to day running of the building, plus supporting customers from elsewhere in the cluster.
You will be;
• Overseeing reception area at their flagship building in Holborn; this could consist of answering the intercom, guiding visitors/guests, managing deliveries and ensuring the reception area is presentable and welcoming.
• Acting as the first point of contact and problem solver for their customers by overseeing the ticketing system 'FreshDesk" and dealing with incoming requests
• Monitoring serviced meeting rooms to ensure that they are ready and prepared on time
• Working with the Deputy General Manager to support customer engagement activities and events across your cluster of buildings
• Interacting with customers via the Portal by creating social posts and updating on building related issues and deliveries.
. Completing ad-hoc procurement of supplies for buildings in the cluster.
. Contributing to and supporting the company in achieving its growth objectives.
About you
You're a problem-solver who views a challenge as an opportunity with a proven track record of managing a diverse portfolio of clients. You're friendly and have a positive approach to people and challenges. You have;
• Experience in the co-working/building management office as a service industry, and potentially, experience working across multiple buildings/locations (desirable)
• Outstanding verbal and written communication skills
• Experience co-hosting events with exceptional organisational and multitasking skills
Our Client is a fast-growing company with exceptional career growth opportunities.
As well as a 10% of salary annual bonus, they offer great benefits such as health insurance, parental leave options, your birthday day off and a bring your dog to work policy, as well as share options, regular social events, and loads more