Client Experience Assistant

Description:

Central London | Temp-to-Perm | Full-Time

Are you passionate about delivering exceptional customer service and creating memorable experiences? Do you thrive in a fast-paced, premium environment where no two days are the same? If so, we'd love to hear from you.

Our client is a rapidly growing provider of high-end flexible workspaces, creating vibrant communities within some of Central London's most impressive buildings. With a strong focus on hospitality, experience, and service excellence, they offer a workplace where both clients and employees can thrive.

This is an excellent opportunity for someone looking to build a long-term career within client experience, workplace hospitality, operations, or flexible workspace management. Starting on a temporary basis, the role offers the opportunity to become permanent for the right individual.

The Role

As Client Experience Assistant, you will be the face of the building, ensuring every client and visitor receives a warm, professional welcome and a first-class experience from the moment they arrive.

You'll play a key role in the day-to-day running of a premium workspace environment while gaining exposure to operations, facilities, events, and client relationship management.

What You'll Be Responsible For

Providing a warm and polished welcome to all clients and visitors
Acting as the first point of contact for building occupiers and guests
Becoming the go-to expert for the building and local area
Conducting daily building walkarounds to maintain exceptional standards
Supporting seamless client move-ins, including office setup, access arrangements, and coordination with IT and facilities teams
Organising and hosting engaging client events that help foster a vibrant community
Assisting with operational and administrative processes, including billing support, reporting, supplier coordination, and facilities management
Learning all aspects of building operations to support future career development
Proactively identifying opportunities to improve the client experience and resolving issues before they arise

About You

Our client hires for attitude and potential as much as experience. They're looking for someone who is:

Client-focused and genuinely passionate about service
Warm, approachable, and confident communicating with people at all levels
Highly organised with strong attention to detail
Proactive and able to anticipate needs before being asked
Creative and enthusiastic about enhancing workplace experiences and events
Proud of maintaining high standards and delivering excellence
Positive, responsive, and solutions-focused
Comfortable working in a fast-paced and ever-changing environmentPrevious experience within hospitality, customer service, front of house, hotels, premium retail, co-working, serviced offices, events, or workplace experience would be highly advantageous.

What's in It for You?

Opportunity to work within stunning flagship Central London buildings
Temp-to-perm career opportunity with genuine progression prospects
Exposure to all areas of workspace and building operations
Comprehensive training and ongoing support
A collaborative, welcoming, and people-focused culture
Regular team events, lunches, and social activities
The chance to join an ambitious and growing business with exciting plans for the futureIf you're someone who enjoys creating outstanding experiences, building relationships, and taking pride in delivering exceptional service every day, we'd love to hear from you.

Apply today to take the next step in your client experience career.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job