Client Account Executive

Description:

Are you a confident, organised and customer-focused professional looking for your next career move?
An exciting opportunity has arisen for a Client Account Executive to join a well-established business based in Hereford.
This is a varied role where you’ll take ownership of client accounts and jobs from initial enquiry through to successful completion, building strong customer relationships and ensuring work is delivered efficiently and to a high standard.
You’ll work closely with customers, engineers and internal teams, managing quotations, coordinating works, scheduling engineers and keeping clients updated throughout the process.
Key Responsibilities
* Manage a portfolio of client accounts and build strong customer relationships
* Act as the main point of contact for clients throughout the duration of works
* Take ownership of jobs from initial enquiry through to completion
* Manage customer enquiries and provide a professional, responsive service
* Prepare and issue quotations and follow these through to approval
* Coordinate reactive, planned and maintenance works
* Manage customer expectations and provide regular progress updates
* Ensure agreed timescales and deadlines are achieved
* Coordinate engineers and manage their schedules effectively
* Allocate resources to ensure works are completed efficiently
* Liaise with customers, engineers and internal teams on a daily basis
* Arrange and attend client meetings and site visits where required
* Travel nationally to attend customer meetings and sites when necessary
* Monitor job progress and keep clients informed
* Deal with issues and queries, providing practical and professional solutions
* Maintain accurate customer and project records
* Manage multiple jobs and priorities simultaneously
* Develop and maintain long-term client relationships
* Take ownership of your workload and contribute to improving the customer experience
About You
* Experience in a client account, customer service, contract management, project coordination or similar role
* Previous technical or engineering experience would be advantageous
* Excellent communication and relationship-building skills
* Confident and professional when dealing with customers at all levels
* Highly organised with strong time-management skills
* Proactive, reliable and able to work independently
* Good problem-solving skills and the ability to take ownership
* A genuine desire to develop and progress your career
The Package
* Full-time, permanent position
* Monday to Friday, 8:00am – 4:30pm / 5:00pm
* Excellent career development and progression opportunities