Details:
- Salary: £13.09 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Newport
- Date: 3 days ago
Description:
Are you looking for Tempoary full time position?
13.09ph
Basic DBS required
Salary: £23,097
Quality & Feedback Officer (A3)
Job Summary
This exciting role provide an opportunity to work with colleagues across the Intellectual Property Office. The post holders will play a crucial role in ensuring we deliver excellent services for our customers. This role sits within the Customer Experience Unit where our customers are at the heart of what we do. This role would suit an individual who has excellent written skills and attention to detail and the want to understand our customers' needs.
Working Location
This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to attend the office a minimum of 20% of their working week, or equivalent if part-time, on-site at our Newport office.
Job Description
Maintaining a customer feedback database, ensuring that feedback is captured accurately and processed correctly.
The logging, forwarding, and monitoring of customer feedback to ensure responses are given within set timescales.
Dealing and capturing misleading mail e-mails and correspondence within agreed set timescales
Assisting the Quality Manager & Quality Team Leader in maintaining the Quality Management System
Support to ISO 9001 auditors with audits.
Ad-hoc secretariat duties to support the wider Customer Experience UnitEssential Skills
Excellent written skills to draft customer responses and reports
Excellent attention to detail to support customer queries and accurately capture data.
Ability to work independently and demonstrate a high standard of communication skills working within the immediate team and with the wider office.
Excellent organisational skills to be able to prioritise workload dependent on urgency.Other Info:
This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to attend the office 1 day per week, or equivalent if part-time, on-site at our Newport office.
We would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. The requirement for attendance at an office location can vary by role but is very unlikely to be less than 1 day per week.
You may be required to attend site for additional workshops, training, and collaboration purposes