Claims Handler/ Customer Service

Description:

Claims Handler/ Customer Service
Salary:£(phone number removed) starting salary | Up to £32,000 within 12-24 months
Location: Christchurch : Office-based during probation, then hybrid thereafter
Start date: 9 November 2026
Hours: Full-time, Shift patterns provided around 5 weeks in advance

Monday-Friday, with start times between 8.00am and 9.45am
Finish times between 4.30pm and 6.15pm
Approximately 1in 6 Saturdays, with a day off in lieu
Occasional bank holiday working The Benefits

Incremental salary increases up to just over £32,000 within 12-24 months
Hybrid working available after probation
Free on-site parking
Free Health Cash Plan, including dental and prescriptions
Free annual travel insurance, subject to criteria
Discounts on insurance products
On-site gym and social facilities
Full training and ongoing development
Excellent career progression opportunities
Plus, many more benefits About the Role
Dynamite Recruitment is looking for Claims Handlers/ Customer Services to join an established organisation with excellent training and career development opportunities.
 
You'll be helping customers with their insurance claims, providing support when they may be dealing with unexpected or stressful situations.
Your day-to-day role will include:

Handling customer queries by phone and email
Assessing and investigating claims
Checking policy cover
Gathering information and supporting documentation
Providing clear and helpful information to customers
Negotiating and settling claims where appropriate
Managing a high volume of work while maintaining accuracy
Providing a professional and empathetic service  
What We're Looking For
You'll ideally have:

Previous customer service experience
Experience in a call centre, claims or insurance environment is useful but not essential
Good telephone and written communication skills
Strong attention to detail
Good computer skills
The ability to stay organised and calm under pressure
Good numerical ability
A friendly and empathetic approach
The ability to manage multiple tasks and work to deadlines  
Training
The role starts on 9 November 2026.
You will complete a 7-week full-time training programme, Monday to Friday, 9.00am-5.30pm.
You must be available to attend the full 7-week training programme
Full training and support will be provided, so you don't need previous claims experience to be considered.

Interested?
If you're looking for a role with excellent training, career progression, great benefits and the opportunity to work from home once established in the role, we'd love to hear from you.
 
Apply today through Dynamite Recruitment asap.
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