Details:
- Salary: £25,000 - 29,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: North Shields North Tyneside
- Date: 1 week ago
Description:
Role: Insurance Claims Advisor
Work pattern: HYBRID - Work from home & the North Shields office
Hours: Part time OR Full time (35hpw) available
Salary: Competitive + Great benefits package
*Great location in North Shields*: Easy to get to via Public Transport (Metro) OR If you are a driver, free parking available onsite.
Role overview:
My client is a highly dynamic Insurance broker with Head Office based in North Shield's where the business roots firmly lie. The business supports provision of specialist insurance products for specific target markets which continues to evolve as the competitive market changes. The company’s expertise in these markets is second to none, and it prides itself on being forward-thinking and customer focused.
Due to continued growth and we have multiple opportunities for Insurance Claims Advisors & Trainees with Motor Insurance experience to join our Claims Department to provide support to our growing customer base. You will be responsible for end-to-end management of insurance claims, supporting customers through their specific journey through to successful completion of each claim.
Key responsibilities will include:
* Ability to work effectively with customers, third party providers, brokers, and internal stakeholders to deliver high level of customer satisfaction reflective of client brand
* Managing the end to claims process which includes, initial assessment, review, investigate then negotiation of claims through to closure to obtain optimum settlement in accordance with individual KPIs, IASA requirements and own agreed limits.
* Manages inbound & outbound communication from policyholders and third parties to assist in swift closure of claims and to reduce any unnecessary costs of the claim.
* Ensures all documentation and information is attained then recorded to assist liability decision & compliance
* Managing own portfolio of claims, prioritising as required managing timeframes/deadlines successfully to ensure closure of claims.
* Recognise complaints and in line procedures and refer accordingly and resolve any issues first time where appropriate.
Key qualities & experience required include:
* Minimum 1 year experience of working in the Motor insurance/claims sector
* Knowledge of insurance claims and insurance industry practices
* Claims management experience
* Excellent communication & customer service skills
* Strong analytical & problem-solving skills
* Ability to manage and prioritise multiple claims simultaneously
* High level of attention to detail coupled with the ability to follow procedures and guidelines
* Experience with handling motor or commercial claims.
* Ability to work as part of an effective Team
Benefits:
* Hybrid working
* Birthday off
* Pension Scheme
* Internal progression
* Free onsite parking
* Free breakfast
* Discounts
* Cycle to work scheme
Job Types: Full-time, Part-time, Permanent